IT Manager - Amazon KSA
Amazon
Total years of experience :15 years, 4 months
Country IT Manager for Amazon Saudi Arabia .
handling all projects and IT team ( 16 sites )
managing new sites project from scratch .
-from 2007 till 2009 worked at synergy professional services in Egypt - Cairo ( System Support Engineer )
-From 2009 moved to Saudi Arabia in the same company synergy professional services then they changed company name to Global Knowledge
- reporting direct to country manger
- mange active directory, imaging system server, IP phones, corporate application, mobile users, ticketing system, corporate internet & classes internet .
- preparing training labs ( MS courses working on hyper V, VMware installing VMware servers and mange it, cisco equipment configure and prepare cisco equipment for cisco labs routing, switching and voice .
- managing data center hardware ( network and phones connection )
- moved to another location and I was acting as project manager for this project and I arranged the design for the new data center infrastructure.
- working as a testing center administrator & handling two testing centers in DAM & RUH
- Worked as a cisco instructor
- hired 4 employees in my department
- arranging more than 20 training event each week
- dealing with internet ISPs
- have a very good experience with operation tasks because organizing and preparing is the most important task in my JOP role
- attending weekly meeting with top management to discuss all issues and how to enhance our services .
- arranging internal Team tasks to invest in each one of my team..
- managing 2 branches in Dammam and Riyadh
- managing all events in KSA, some time we run events in Abha - Yanboa we must travel to arrange everything there
- worked as technical support in bank El Blad for 1 months
- installing and working with online adobe connect ( online learning )
- open and follow up by tickets wit UK Team .
i have two certification from cisco CCNA & CCNP also i attend ITIL course and management courses ( time management & tasks ownership )
I graduated from Ain Sham university - faculty of law, this is didn't help me more in my career but actually it's help me in my life and support me to chose the best career I need .