Asst. Store Manager
Nasser sports center
Total years of experience :27 years, 3 Months
• Actively use sales information to make business decisions to maximize sales opportunities through commerciality and outstanding customer service.
• Ensure sales team delivers highest possible levels of customer service in store & that this is prioritized at all time to maximize sales.
• Regularly monitor & review layouts to ensure best & worst selling lines are correctly positioned
• Accurately & efficiently communicate any stock issues, ideas or recommendations to Area Manager and Sales Department.
• Ensure shop floor cover is planned to have the right people in the right place at the right time.
• Ensure that all merchandise is correctly received & displayed on the sales floor.
• Be aware of the current season trends & visual layout. Coach, develop and mentor the store team
• Responsible for ensuring that the team & store comply with all company, brand, and government policies, procedures, processes and guidelines
• Ensure the highest possible standards of customer service are offered on a daily basis.
• Operate and handle financial transactions as per company procedures.
Assists customers in all aspects of store services, handling complaints and inquiries when on duty.
• Consistently delivers excellent customer service
• Aware of in store promotions and communicate these clearly to any customers
• In-store visual merchandising
• Ensured excellence in customer service and resolved all problems at the store level.
• Build strong and effective relationships with customers in order to deliver exceptional service.
• Able to identify when a customer needs help and adjusts service style to suit the needs and requirements of each customer.
• Offer assistance by suggesting a choice of outfits and alternatives to suit the occasion/requirements.
• Able to clearly highlight the features and benefits of all products to customers including technical terms, fabrics, sizes, care labels, country of origin, etc.
• Handling Customer Complains
• Updating files like: Loss and Prevention, Daily Sales Report and Staff Trainings.
• Delegating task to staff and Arranging Rota
• Focused upon delivering the Brand/ Jawad retail standards
• Proactively supports other members of the store management and team.
• Responsible in Feedback Report Weekly, Operations Report Monthly, Stock Management and Stock Availability, Trading Diary, Benchmark/Sales analysis
• Ensuring of stock deliveries
• Responsible of replenishing stocks, ensuring that all stocks are available in the shop floor.
• Worked with store managers to ensure merchandise aligned with sales patterns
• Responsible for overseeing the entire store operations.
• Handled sales tracking and reporting, inventory control. Training and supervised full time personnel.
• Managed all aspects of merchandising, window displays, and stocking.
Collage Graduate