Branch Manager
Ahli Bank, Qatar
Total years of experience :28 years, 9 Months
1)Maintain the branch control measures from all aspects to ensure the implementation of internal procedures and compliance regulations of Qatar Central Bank.
2)To be alert to Operational Risks and Losses during the execution of the day to day responsibilities.
3)Prepare MI analysis and present them to the Top Team management on a regular basis in relation to AOP.
4)Continuously reassess the operational risks in the business, taking account of changing market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring and the impact of new technology.
5)Proactively manage recruitment and retention of top employees through succession planning, and ensure that high performers/potential leaders are retained and appropriately deployed to key business opportunities.
6)Handle processing of Corporate, Treasury and Private Banking customers transactions and ensure their optimum satisfaction.
7)Direct customer service staff to achieve their sales targets in Asset and Liability Products among individuals and payroll companies.
8)Conduct high level sales visits to seek new potential business opportunities and recruit payroll companies.
9)Monitor and analyse attrition and lost business and recommend corrective actions.
10)Maintain proper checks and controls on the Branch’s operations including cash and suspense accounts.
11)Handle customer complaints and maintain the optimum level of service to ensure constant customer satisfaction.
12)Work with client management to implement new clients, retain current clients and increase wallet share.
13)Evaluate staff performance in relation to the objectives, goals and measures to each job and prepare annual appraisals accordingly to encourage key performers and identify training needs.
1)Maintain the branch control measures from all aspects to ensure the implementation of internal procedures and compliance regulations.
2)Direct customer service staff to achieve their sales targets in Asset and Liability Products among individuals and payroll companies.
3)Conduct high level sales visits to seek new potential business opportunities and recruit payroll companies.
4)Monitor and analyze attrition and lost business and recommend corrective actions.
5)Review the branch daily reports to ensure proper input of Customer Service and Operations staff to their daily system tasks.
6)Review the branch’s suspense accounts and balance sheet on daily and monthly basis.
7)Handle customer complaints and maintain the optimum level of service to ensure constant customer satisfaction.
8)Evaluate staff performance in relation to the objectives, goals and measures to each job and prepare annual appraisals accordingly.
1)Coaching and counselling the Direct Sales Team Leaders during the daily briefings to control planners, provide leads and resolve any outstanding issues.
2)Monitor the performance of the direct sales team members in terms of activity and quality to ensure high approval rate.
3)Analyse direct sales team MIs & approval rate for each member in order to resolve any obstacles and perform corrective guidance.
4)Follow up the processing of credit cards and loans application with the related processing department to minimize discrepancies and ensure timely convenience for the customer.
5)Fully adhere to laid down Money Laundering/Compliance guidelines and conducting quarterly Money Laundering training sessions to all the department staff to update them of any compliance or legal issues.
6)Maintain HSBC Internal Control standards, updating self and staff of all policies & procedures.
7)Comply with HSBC audit reports, ensure complying with external auditors reports, common audit findings, and Bank policies & procedures.
8)Implementing controls in order to identify any operational risk loss.
9)Handle Automated Teller Machines, Credit Cards & Loans customer complaints.
10)Approach potential companies and study their profiles to be added the banks target market list, thus penetrate and spread PFS products in coordination with branches.
11)Prepare the direct sales team and ATM business staff annual appraisals.
12)Deputize Head of Remote Distribution department during leaves and extended conferences outside the bank.
1)Determine and inspect the areas targeted for ATM installations in Egypt.
2)Prepare and conduct ATM offers for the chosen locations’ management.
3)Conduct feasibility studies on the locations chosen and obtain the bank’s senior management approval on the same.
4)Follow up the offers and negotiate ATM contract articles with the locations management.
5)Supervise the process of ATM installation and coordinate the ATM features Hardware/Software upgrade.
6)Analyse ATM MIs in terms of profitability and availability to rectify any problems and suggest solutions for unprofitable ATMs.
7)Customer service support in terms of handling customer queries, disputes, problems and complaints.
8)Support direct sales team, local call center and front liners in branches by explaining the bank’s new products and features.
1)Customer service support to explain and familiarize any new service/feature launched to the customers.
2)Prepare regular market surveys to analyse distribution channels offered by other competitors.
3)Conduct market researches to recognize potential market segments.
4)Coordinate the bank’s marketing campaigns and analyse results.
5)Evaluate offers provided by different advertising agencies and obtain the approval of senior management on the best alternative.
1)Work in Administration department.
2)Hold a Petty Cash Safe and settle it on a weekly basis.
3)Prepare professional letters & memos to customers and other parties.