Deputy Floor Manager
Altayer - Bloomingdale's
Total years of experience :10 years, 4 months
• Drive sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales targets
• Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
• Minimize stock loss through the management, implementation and adherence of ATG policies and procedures.
• Analyze stock management information available to ensure sales opportunities are maximized.
• Provide and analyses reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback.
• Prepare and implement stock takes in store in liaison with the Operations team.
• Recommend, manage and/or support sales promotions and brand activities through effective planning and preparation to meet expectations. Feedback to relevant parties.
• Establish and maintain effective professional relationships with key business partners.
• Understand customer profiles and ensure feedback is provided on Marketing, Buying and Planning to relevant parties
• Ensure Visual Merchandising standards are maintained within brand guidelines. Implement Company expectations of standards, maintenance and cleanliness.
• Monitor sales per square foot to ensure maximum productivity within brand and store specifications
• Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.
• Ensure all Company policies and procedures are implemented and adhered to.
• Ensure Company Health & Safety standards are adhered to at all times
• Drive sales and commercial mind set within sore team for Flagship Store
• Check Burberry experience is provided to all customers
• Monitor employee activities and performance
• Provide in the moment coaching and give feedback to the store team following observation
• Motivate and engage the store team to take ownership and drive commercial results
• Observe and provide feedback on how the store team collaborate and communicate
• Lead by example in displaying Burberry behaviors
• Maintain a luxury environment, ensuring excellence execution and maintenance of visual merchandising guidelines across the store
• Drive the use of digital assets to enhance the customer experience
• Lead, inspire and manage high performing, positive store team
• Establish a learning culture and maintain a strong connection of the store team to the brand
to achieve all company set objectives, maximizing Store contribution through exploiting sales & maintaining cost controls. To deliver the highest levels of motivation and development of team, whilst ensuring compliance with company policy & procedure. Deputize in absence of Store Manager.
• Decide on store layout, stock positioning, visual enhancement, availability management. Recommend brand feedback, customer requests, and in-store promotions.
• Drive highest possible standards of in-store visual impact. Apply and maintain guidelines and standards s
• Decide on form of implementation of stockloss controls, recommend areas of focus and changes in processes used within the store.
• Promote the highest standards of in store training including weekly communication, daily de-briefs, product knowledge and on the job coaching. Promote a positive learning environment within the store.
• Finally you will ensure that the store is fully compliant with all required administrative procedures according to company guidelines.
• The key performance indicators are store sales, compliance to brand in store visual merchandising, maintaining cost and stockloss control, people management and development and compliance to in store administration.
• Deliver high levels of motivation and development to a diverse team, whilst ensure.
Sales Associate
Excellent with Excel and Peachtree