Operations Manager
Marina Plaza Tala-Bay Hotel
Total years of experience :3 years, 3 months
Seeker Wings manufacturing.
• Tail beam manufacturing and installation.
• Engine installation.
AIRBUS 310-320-220 & BOEING 737.
• Experience in different stations on airframe & power plant.
Camps and communities)
* Building and maintain a comprehensive Understanding of the local available
services in the targeted areas of intervention to ensure safe, supportive, and
timely service delivery with the broadest possible reach of assistance for
individuals/households in need.
* Planning and implement: Follow up with individuals/household with their
referral concerns, including accompanying them to the appropriate services
and advocating on their behalf when necessary.
* Develop partnerships with relevant national and/or international organizations
to develop new ideas of protection follow up and avoid any gaps the protection
officer will face during the follow up.
* Work with other services providers and coordination mechanisms to improve
the efficiency of the protection follow up and quality systems to enhance the
safety, dignity, access and timeliness of quality service provision.
* Regularly communicate with Mercy Corps field staff (from all programs) to
insure the support they might need for protection documentation and quality.
* Developed the schedules of day to day activities of Makani sites in cooperation
with Project and Field Coordinators
* Supported in improving all sites and activities, parental inclusiveness, NGO
collaboration and partnership, Community Committees and any other
beneficiaries as relevant to the project.
* Organized visits, events, meetings, and training in the sites.
* Produced numerical and narrative reports on regular basis and supported the
overall data collection, working in collaboration with M&E to assure data
quality.
* Improve referral pathway and referral database and management; also attend
referral coordination meetings in regular base.
* Contributing interim, final reports and monthly reports in high quality and
professionalism.
* Case follow up, tracking and PMD evaluations.
* Attend the protection working group, consortium protection meetings, PSEA
meetings and SGBV working groups and other relevant meetings.
* Collaborate for preventing protection cases from "falling through the cracks"
among independent.
* Integrate of structured psychosocial activities into sites based such as
321Move, life skills, Comfort for Kids training.
* Data collection, analysis, management and reporting.
* FGDs sessions, analysis to provide the final narrative reports.
* Create and build protection assessment for protection cases with severe
concerns to include them in protection cash distribution and follow up the
cases.
* Working on PRIDE online system for documentation and scoring, also RAIS
system.
* Accountability and complaint mechanism in charge for protection cases and
issues .
* Manage and supervise staff and volunteers.
* Work closely with project partners and donors in (assessments, PDMs,
narrative reports, protection assessments, cases follow up, and case studies
and successful stories writing)
* Design and implement protection team capacity building trainings.
* Assisting in reviewing data bases and data tracking tools of diverse projects in
order to maintain data quality for collating reliable and consistent data which
meets minimum reporting requirements of donors and other partners.
* Create a positive team atmosphere and motivate the staff effectively.
* Assist in the development and oversight of daily activities to the team also
monitors the quality of reports provided by Case Managers and protection
team by working closely with project manager and senior protection officer.
* Adherence to Mercy Corps policies, guidance and procedures
* Ensure that the cash of the project target beneficiaries who they are under
protection explore and assess them and the availability of re- assess them again
* Share ideas for improvement and necessary changes in activities and implant it
within the team.
* Set up and protection/ GBV framework and SOPs for ECHO project and manage
field staff.
* Using (ODK), Commcare and KOBO through VAF forms as required also using
online systems such as: Primero, RAIS, PRIDE.
* Verification and scoring protection process to identify cases with protection
concerns.
Logistics support
* Keeping track and following up on repairs required in the sites.
* Support warehousing of program supplies.
* Producing purchase orders related to the project’s activities.
Volunteers and beneficiaries management.
* Developed and supported Volunteers, making sure they understand scopes of work and
performance expectations.
* Ensure camp Cash for Work standards are upheld.
* Identified gaps in the volunteers’ skills and capacity.
* Led trainings and workshops as needed, identifying external trainings as needed.
* Monitored and supported Facilitators to improve overall impact of work quality
* Emphasized opportunities for girls and boys to equally benefit from activities in culturally
appropriate ways, adapting to the program to meet distinct needs of boys and girls.
* Supported the learning and best practice sharing among the project team.
Initiating a relationship with the child and the family to facilitate an accurate and
thorough assessment of the protection issues and client needs.
• Implementing the service plan with the child and family including appropriate
management of the therapeutic relationship, providing counseling or referring to
counseling services
• Maximizing the participation of other internal and external service providers as
appropriate in the development and review of the service plan through facilitating
referrals.
• Ensuring the Protection Service Manager is consulted and updated at appropriate points
as required.
• Coordinate and streamline the management and referral of cases that require access to a
range of services and different forms of assistance.
• Ensuring that guidelines and good practices on referral of cases are implemented and that
cases are effectively managed and referred amongst partners.
• Map services and rollout out effective Referral mechanisms.
• Referrals tracking by creating a Database of IN & OUT Referrals by using excel sheets and
tracking sheets.
• Conducting orientations/trainings on existing referral tools, forms and pathways for
partners. It also includes addressing any difficulties encountered when referring or dealing
with cases that are not addressed in existing referral pathways or tools.
• Ensuring coverage and avoiding duplication: identification of key gaps or
overlap/duplication in the management of cases and ways to address such issues.
• Conducting Code of Conduct trainings for other organizations to ensure a common
understanding of the standards of behavior expected of all employees and it provides
guidance and support for making decisions and it clarifies organization’s values and
mission.
• Document all the in and out referrals to ensure the follow up of each case.
• Follow up with individual’s protection cases on their referral concerns, by advocating on
their behalf and rights during case management and follow- up pathway.
• Strengthen relationships with other organizations to make sure protection follow up, and
to make sure all the services required to the beneficiary received by Work with other
services providers and coordination mechanisms.
• Follow up and sending the required report (daily, weekly and monthly) to the line
manager.
• Monitoring the quality of protection services to the beneficiaries from IMC and other
NGO’s.