Network Consultant
Network Solutions
Total years of experience :19 years, 1 Months
Responsible for office based IP Telephony Support & Troubleshooting for major UC installations.
Responsible for resolving Tier-3 level IP Telephony issues involving Call manager, Unity, IPCC and all kind of gateways (H323, MGCP, SIP).
Heavily involved in resolving SIP Trunking issues for major customers.
Responsible for all level configuration & Troubleshooting of CME and CUE, have been
involved in intensive troubleshooting of said systems configured by Wipro and later supported by us.
Responsible for going through complex CCM debug traces to find the root cause of issues.
Involved in major IPT deployments involving Call manager 4.x to 8.x roll-out, Unity/Unity connection and IPCC etc.
The role involves strategic network design, support and architectural work including the provisioning of new network hardware and services.
Designing, Installing and Configuring Call Manager Cluster of 8 MCS 7845 servers and 30000(7921, 7937, 7940, 7945, 7965, 7975) IP Phones.
Installed and integrated IMAGICLE Server with CUCM for IP Phone
Locking and other web services in IP Phones.
Managing & Configuration of UCCX for HelpDesk in University.
Configured and maintaining Cisco Emergency Responder for 911 Security in the University.
Integration of Cisco Unity Voice Mail Server with Exchange Server.
Configuring 3000+ Users for Voice Mail services on there IP Phone.
Integration of CUPS with CUCM.
Resolving all VoIP related user tickets opened in HP Service Manger.
Monitoring the Network with PRTG, Cisco Works, and Cisco Voice Management Suite of Provision Manager and Service Monitor.
One of my roles was to prepare technical responses to bids. This requires me to provide documented designs, equipment schedules and configurations commensurate with the customer business requirements.
Projects that I have worked on include
IP Telephony Network implementation for customers such as Tabouk University, Zahed Group, Alinma Bank, Alessa, Globemed saudi insurance Company, alrasehd abetong and International British School Jeddah
Project involves remote implementation and support for Cisco Voice and Data network, for more than 60 Clients all over North America and Europe.
Monitoring and Managing the client network through Network Management Software (NMS)
Troubleshooting complex IP Telephony Issues, Gateway Problems, Call Routing
Implementing Toll Bypass and also troubleshooting Toll by pass issues
Troubleshooting PRI, CAS, FXO, FXS
Troubleshooting FAX and VG224 issues connected to the VOIP Network
Adding Cisco IP Phones, Route patterns, Call Search Space
Configuring and troubleshooting Quality of Service (Qos)
Configuring NAT, ACL for connectivity to the Internet and troubleshooting issues related to NAT
Installing New PRI Lines. Turning up remote sites
Configuring & Troubleshooting SRST
Configuring agents in IPCC Environment
Troubleshooting IPCC Express problems, Managing Scripts, Editing Scripts as per the client's requirements.
Configuring dial peers for CME and troubleshooting CME
Management of the Call Manager Servers, Installing new patches released by Cisco
Health Checks of Networks
Cisco Call Manager Backup Utility
Suggesting Upgrade plan for Clients by verifying the compatibility matrix
Interacting with US Clients on day to day basis
Coordinating with Telco for implementation & Troubleshooting
Working with Cisco TAC for resolving unknown bugs in the IOS, Software
Knowledge of dial plan schemes, trunk configuration, transmissions and reporting of trunking and capacity.
Configuring Cisco IOS based Media gateway devices for ISDN PRI connections as well as an understanding of advanced IP to IP gateway functionality.
Troubleshooting with the clients for IP Phone, Registration, Call routing, Upgrade/ Installation.
Exposure to TCP/IP, Understanding Addressing in a TCP/IP Network protocols.
Diagnosing hardware and software problems, and replace defective components.
Managed in-house network, tutored end users, and performed extensive technical support for SOHO enterprises.
Provide technical support across APAC region and support remotely using Webex and phone system.
Maintain accurate and complete records, as they relate to control, performance and production
Before joining HBF Networks i used to provide trainings on behalf of Netmetric-Solutions and HBF was my first platform where i started to work in Meeting tight deadlines and taking proactive measures in order to guarantee optimal network performance for market traders. Time critical network support and troubleshooting under pressure. Network, performance and security audits by means of cutting edge technologies.