Sales Manager
Alghanim Industries - Safat Home.
Total years of experience :22 years, 10 Months
Monitoring and coaching a team of sales staff to ensure that high customer service levels, display standards, and policy compliance are maintained. \nProviding on-the-floor coaching and classroom training sessions for all Sales Assistants and Section Heads under own area of responsibility. Maintaining accurate and up-to-date training records on a weekly basis. \nManaging the induction and training of new sales staff, ensuring they gain the skills and attitude to be successful during their probationary period. \nMaintaining and promoting a culture of cooperation, professionalism and optimism within the sales team. Ensuring a positive attitude is always displayed. \nEffective implementation of promotions, layout changes and seasonal moves within showroom. \nRegular floor walks with support functions to establish requirements relating to VM displays, product movement and marketing activity. \nImplementing policies and procedures as directed by the business to improve operational efficiency and ensure compliance. \nMaintaining regular, open and honest communication with the Store Manager to ensure accuracy of information and efficiency at store level. \nDelivering sales floor replenishment and availability of products from the back store areas on a daily basis. Ensuring that 97% of product lines in the back store are displayed on the sales floor. \nAssuming ‘Duty Manager’ role as scheduled, managing the showroom in the absence of the Store Manager. Approving discounts and returns transactions as per company policy. Escalating issues to line managers when outside of own level of authority. \nEnthusing others and facilitating successful achievement by promoting a clear sense of purpose. Inspiring a positive attitude and setting achievable goals to encourage a desire to succeed. \nProviding support and structure that enables others to develop professionally. Allowing flexibility for managers to make decisions based on knowledge. \nSetting challenging goals and objectives for self and others. Focusing energy into striving to achieve them. Matching resources to business needs to ensure the best possible business outcome. \nPossessing a thorough understanding of customer needs and expectations. Constantly striving to improve relationship and understanding to improve customer experience.
• Interface directly with customers to provide assistance and resolve problems.
• Supervise product inventory; verify quantity and quality of products received.
• Responsible for staff scheduling to include: employee training, employee vacations, employee breaks and back up for absent employee.
• Schedule a daily morning staff briefing.
• Motivating team members to achieve sales targets on daily basis.
• Highlight all sales promotions, credit facilities, and other activities to the customers
• Build excellent working relationships with customers.
• Monitoring daily transactions and updating the same to accounts.
• Planning management of base stocks and adhering replenishment schedule.
• Provide relevant reports, feedback to Managers and Merchandise Control Department.
• Implementing visual merchandiser plans for product promotion and presentations.
• Processes returns, exchanges, credits and other common transactions in line with store policies.
• Maintains knowledge of new products, accessories, pricing plans, promotion and services features.
• Maintaining and preserving settings of furniture’s and fixtures of stores.
• Planning and managing cost control factors for minimizing wastage at store level.
• Ensuring high standards of grooming and discipline amongst all team member.
• Ensuring upkeep and cleanliness of store and back store as directed to the team member.
• Keeping all company information, including sales figures, strictly confidential
• Following all company safety and security procedures
• Representing the company in the best way possible at all times, whether on or off duty
Looking after the overall management of the company.
Looking after the overall management of the company.
Handling customers on floor. Follow-up of customers (telemarketing). Handling exhibition & Product knowledge. Preparing work sheet & Cloth Challan. Creating Prospective data base. Achieving Sales Target.
Marketing Designer Furniture, Creating Brand awareness of Ramboo among Architects, Interior Designers, Leading Hotels & Restaurants. Implementing marketing strategies. Achieving Sales Target. Creating Prospective Customer data base. Handling exhibition & Retail Queries. Client Serving.
