relationship manager-distribution
vodafone
Total years of experience :11 years, 11 months
• To ensure the desired product availability in the market.
• To ensure that the distributors/ retailers maintain adequate stocks of company products and merchandise as per norms.
• To ensure the availability of required manpower at distributor point as per plan and monitor their conduct/ behaviour.
• Building trust and relationship with distributors / retailers and company by clearing any doubts/confusions and providing solutions to any issue within reasonable time frame.
• Working with circle marketing team for management of schemes/ promotions/ contests being run to promote the brand.
• To ensure flow of knowledge, skills and training to the distributors/retailers, frontline team in order to fetch desired output over and above targets. Assess training requirements on an on-going basis. Coordinate with training content and service providers to implement training.
• Launching different retail/channel schemes as per requirement based on corporate and circle guidelines.
• On the job training for the FOS/DSE & PSR.
• Taking care of Promotion and Penetration of newly launched Vodafone M-PESA in across markets.
• Responsible for revenue and market share maximization of Value Added Services (VAS) products by working with client “BSNL” for Rajasthan telecom circle. Taking care of the sales & marketing operations with focus on achieving sales growth. Identifying new streams for revenue growth & developing plans to build consumer preference.
• Devising ATL and BTL promotional initiatives with clients and in house media to maximize revenue opportunities.
• Analysing latest marketing trends and tracking competitor’s activities and providing valuable inputs for fine tuning sales & marketing strategies.
• Coordinating with internal departments like Service Delivery, Engineering, Operations for a smooth and better service flow.
• Maintaining, updating and sharing the daily business & MIS reports with Sr. Managers of vertical to monitor and analyse revenue trends.
• Handling and maintaining all the servers installed at the client site in order to ensure maximum uptime of servers.
• Responsible for tracking payment file on a regular basis in order to ensure timely release of payments from client (BSNL - Raj).
• Coordinating and Meeting with CGM, GM, AGM, DGM level officials on a regular basis in order to ensure smooth and healthy client relationship and to provide them with required information against their doubts and queries.
• Handling and resolving all the issues, customer queries/complaints arising in Rajasthan circle on a daily basis without fail.
1. Launched value added services paper vouchers in a territory.
2. Managed distribution channel of 2 distributors with around 600 retailers.
3. Managed sales force of 16 field sales executives.
4. Taken care of Branding activities across the territory.
5. Responsible for promotional activities of AirTel’s new products.