Marketing Coordinator
Macter International
Total years of experience :7 years, 4 months
Prepare and maintain scorecard data.
Make sure that the sales teams are being facilitated accordingly.
Make sure that sales and marketing plans are being executed smoothly.
Reviewing sales’ staff’s targets on daily basis and prepare reports for the concerned sale
managers in order to help the group achieve their targets.
Maintain the stock report of all distributors countrywide.
Developing standardize presentations and reports.
Producing quarterly newsletter and distributing it to email marketing list of the company.
Develop relations with the professionals in different fields/industries
Generating new leads using industry contacts
Maintaining and expending relationships with existing clients
Dealing with all aspects of the project
Managing the work of account executive
Look after receivables and follow ups
Attending client meetings
Achieving sales target
Delivering sales presentation to high level executives
Costing for business proposals
Screening, negotiation and dealing with the vendors
Completing administrative work, as required
Obtaining and reviewing call statistics on weekly, monthly, quarterly and annual basis and
reporting for the management.
Presenting call center performance and service level report in weekly executive meeting.
Ensures high quality customer service by conducting regular quality monitoring and
arranging coaching/development sessions.
Ensuring a safe work environment by conducting routine safety inspections of
workplace.
Communicating with BPO call center clients regarding service improvements,
compliance, problem resolution or other service issues.
Circulating schedules and preparing overtime report for payroll.
Compliance of Standard Operational Procedures (SOPs) within call center departments
and ensure best practices are maintained.
ISO Coordinator BPO Division
Arwen Tech. Pvt. Ltd., Karachi/Pakistan
Conducting quarterly internal audits to make sure all departments are operational under quality
management system (QMS).
Interacting with the department heads/ leads to understand the existing process and
document the same.
Setting and documenting workflow/ procedures for all departments.
Performing other duties as assigned by the Management Representative (MR).
Defining quality standards and ensuring that all deliverables are of high quality and meet client
needs.