Chief Operating Officer/Consultant
Infovision Consultants W. L. L
Total years of experience :21 years, 0 Months
To support Infovision for all sort of business development activities related to consultancy,
training and auditing within and outside Bahrain, and responsible for sustainable growth of
Infovision.
To coordinate with partner companies and direct business development team for effective business development
To boost sales revenue of company by creative branding, SEO, and sales ideas and ensuring customer satisfaction
Leadership and control over all team members
Supporting Infovision & other companies in identification of opportunities, markets, products, solutions, etc
Supporting in creating revenue streams for long-term growth of organization
Supporting in sustainability and growth through establishing business development systems and processes
Supporting & leading in Branding and Positioning of our organization and solution
Visiting clients, making phone calls and internet marketing to generate new leads
Creating proposals and quotations for clients
Creating presentation for offering solutions to clients
MENA CRM management and regularly following up with clients
Coordinating meetings and orientation programs for consultants
Identifying opportunities in term of tenders in region to prepare quotes
Registration of company in various corporate sector companies in their contracting or procurement departments
Training the sales team for technical sales of solutions offered by company
Training the sales team for selling skills related to Infovision’s products
Visiting, calling or emailing clients to follow-up on quotations/inquiries/PO/ etc
Visiting, calling or emailing partners/ associates/ marketing referrals/ etc to follow-up progress
Within Infovision including Quality Assurance of Business Development and sales projects, processes & services
Managing Press Releases and PR activities
Preparing and reporting pipeline activities/sales
Providing Auditing Services viz., ISO 9001:2008 whenever required by the company
Telecom Sales
Started out as a Sales Executive.
Managed Visual Merchandising.
Was Entrusted with handling sales for Telecom products
Leadership and Management of the Sales Team
Managing Variance and aging stock
Managing Promotional Activities
Call Center/Logistics
Moved to the call center for handling queries and escalations.
Handling deliveries
Liaise with internal order placement and ensuring that deliveries happen on time.
Managing Complaints for Non-conforming/defective products
Remaining in communication with customers and resolving queries.
Customer Care
Moved to the customer care department later as customer care supervisor
Coordinating with internal activities and managing escalations in person.
Managing the team as a supervisor.
Developing reports and communications with the suppliers/customers.
Successful experience as a Contact Center Operations & Management
Professional. Skilled workforce manager with hands on experience in forecasting workload, scheduling, real time management.
Provided leadership for outsourcing initiations, project implementation, business
process development and improvement
Solid industry experience that touches all business and technical aspects of
contact center, operations, client care and support, outsourcing, technology
Solving business problems at strategic and tactical levels with technology,
management and operational solutions
Skilled in business process reengineering and process improvement to drive
efficiency and service quality.
Specialities: Workforce Management, Contact Center Operations. Business
Process Development and Improvement. Customer Access Strategy. Operational
Optimization and Cost Efficiency.
Entrusted with the function to collect, collate and organize information.
Devise Feasibilities and present information.
Developed a business plan for an academic project.
Conducting research, and report findings on media trends.
4 years Bachelors in Business Administration (Honors) - Strategic Management of Marketing - Strategic Brand Management - Strategic Distribution Networks - Marketing Research - Human Resource Management - Organizational Behavior - Industrial Psychology - Business Strategy and Policy
