Ali Zaidi

Desktop Support / IT Support Analyst at Boeing

• United States
• June 2007 to January 2012

● Supported 3000+ End Users in regards to their Computers, Accounts, Networks, Email, Office, etc.
● Provided Password Resets
● Utilized Altiris Ticketing System
● Provided Exceptional Customer Service To End Users
● Supported LAN/WAN networks
● Supported Desktops, Laptops, Images and Active Directory

● Worked with Active Directory, Add/Change end users, password resets, groups
● Worked with Image servers, deployed department specific images to multiple computers
● Provided excellent customer service to all employees
● Provided support to senior management in regards to their Microsoft Office 2010 applications such as Word, Excel, Visio, etc.
● Installing sofware, operating systems, hardware components, patches on End User workstations
● Working with Citrix VPN client
● A/V Equipment Setup and Troubleshooting