Consultant
Brief Encounters
Total years of experience :22 years, 11 months
Consultant off site catering- menu development, procedures manuals, wedding service procedures
Brand development
Site selection and due diligence
Full accountability for financial results
Creation of Brand/Concept standards
Marketing and promotions
Brand design
Manage all staffing requirements including recruitment, training and performance management
Contribute to expansion of brands and introducing new brands:
Chizen- Bar and full service Chinese restaurant. Concept revamp including: menu development, recipe creation, marketing plan, training program redesigned kitchen, recruiting and HR systems
Carluccio’s - Deli and full service Italian restaurant. Implemented new pizza program including build out and training program, developed successful marketing plan for low volume restaurant, increased sales and profitability through management development
Mango Tree - Full service Thai restaurant. Menu adaptation, product mix improvement, introduction of brunch and delivery program
Head of Training for food and beverage division of the Landmark Group develop and implement training programs for internationally-franchised restaurants within the UAE and other GCC countries
Assess staff skills and training needs to create high-impact training programs. Develop curricula/materials, monitor program results. Assist in facilitation of brand re-launch.
Head of training for: Chili’s, Carino’s, Studio Misr, Alain le Norte, and Halaga Samak concepts. Produced seminars, training courses, management conferences, and continuing education programs. Led and motivated training team of 7 training managers to peak levels of performance. Created human resources policies, operational procedures, and orientation guidelines. Drafted policy manuals and employee handbooks. Devised highly effective systems for staff hiring and management. Designed Organizational plans, effectively supported change management and implemented branding strategies.
Consultant for Porto Marina Hotel on the Mediterranean Sea
Concepts created:
Yacht Club - Sea side membership club featuring upscale service and menu private docking.
Sky Lounge - Upscale roof top restaurant, featuring Mediterranean Cuisine and live music
Consultant for Porto Sokhna Hotel on the Red Sea
Concepts created:
Burger Oasis - Fast casual Hotel Poolside Café
Calypso - Caribbean cuisine served in open air restaurant
I-Cafe Italian Café - Featuring homemade pizza and Italian favorites located
Concept Creations including: Concept Design, Training Programs, F& B Creation, Product Sourcing, Menu Creation, Restaurant Set Up and training programs
Supported 160+ company and franchise restaurants around the world. Oversaw training activities, delivered in-depth training programs, and developed comprehensive curricula. Produced highly effective, interactive seminars and workshops.
Writing, testing and implementation of blended learning systems utilizing: seminars, workbooks, on the job structured training, Internet-based testing and tracking, multimedia programs, distance learning, satellite training, videos and other computer-aided instructional technologies, conferences, and workshops
Slashed labor costs and reduced management turnover by developing a customizable management training program
Drove substantial increases in restaurants sales and guest satisfaction scores by creation of a management and staff level hospitality and guests interaction program. Successfully implemented program in all corporate and franchise restaurants with proven return on investment
Creation of company training programs including: Service, Bar, Host, Curbside, Shift Manager, MIT, Leadership Development Program, Office Procedures, Mircos Systems
International Training and Operational Consulting
Kuwait, U.A.E., Bahrain and Egypt
Development of promotions and loyalty programs
Consumer research and comprehensive market analysis
Public relations and crisis communications plans
Menu mix adjustments
Development and management of marketing campaign calendars
Directed all training activities for El Torito, El Torito Grill, Casa Gallardo, Acapulco, Who Songs & Larrys, and Las Brisas. Developed ongoing training programs for all management and staff categories. Created and Coordinated banquet catering.
Created restaurant employee training programs for El Torito, El Torito Grill, Casa Gallardo, Acapulco, Who Songs & Larrys, and Las Brisas
Instituted a food safety program as well as practical training programs for 3 international franchises
Planned and organized successful openings for all domestic and international restaurant concepts
HACCP training program, checklist and workshops
Management development program
Creation of bar program including recipes, cost controls and training programs
Training and Operations Consultant U.A.E. and Turkey
Abu Dahbi
El Toritos Intercontinental Hotel - build out, recruiting, training, recipes, marketing, bar program
Istanbul Turkey
El Torito - training operational audits
El Torito Express - concept development