Tessa Jean noel

Band Vocalist

at Capital Hotel, Mardigras

Location: United Arab Emirates ,
Company Industry: Hospitality/Tourism/Travel
Job Role: Customer Service
January 2010 - March 2012

Capital Hotel, Mardigras bar, Abudhabi UAE 2010-present

Band Vocalist

at Manhattan Hotel

Location: United Arab Emirates ,
Company Industry: Hospitality/Tourism/Travel
Job Role: Customer Service
December 2009 - April 2010

Manhattan Hotel, Dubai UAE 2010

Band Vocalist

at Sands Hotel

Location: United Arab Emirates ,
Company Industry: Hospitality/Tourism/Travel
Job Role: Customer Service
September 2009 - December 2009

Sands Hotel, Abudhabi UAE 2009

Call center Agent

at Prime Vendors inc.

Location: Philippines ,
Company Industry: Telecommunications
Job Role: Customer Service
March 2009 - September 2009

March - Sept 2009
• Answer inbound calls as well as assist customers who have specific inquiries
• Build customer's interest in the services and products offered by the company
• Provide personalized customer service of the highest level
• Follow up the c... See more

March - Sept 2009
• Answer inbound calls as well as assist customers who have specific inquiries
• Build customer's interest in the services and products offered by the company
• Provide personalized customer service of the highest level
• Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments
• Good verbal and oral communication skills- fast and correct typing, ability to create grammatically correct responses without any spelling errors. The person should also know what to write while utilizing web communication, be able to quickly recognize signals of a disgruntled customer and be able to respond without getting angry
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Analyze the various parts of a problem properly and develop logical solutions. See less

Band Vocalist

at Celebrity Cruises Inc

Location: United States ,
Company Industry: Hospitality/Tourism/Travel
Job Role: Customer Service
June 2006 - January 2009

Celebrity Cruises Inc., 2006-2009

Band Vocalist

at Norwegian Cruise Lines

Location: United States ,
Company Industry: Hospitality/Tourism/Travel
Job Role: Customer Service
January 2005 - February 2006

Norwegian Cruise Lines, 2005-2006

Band Vocalist

at Aradous Hotel

Location: Manama, Bahrain ,
Company Industry: Customer Service
Job Role: Customer Service
January 2000 - December 2002

Aradous Hotel, Bahrain, 2000-2002

Bachelor's degree / higher diploma , Industrial Engineering

at University of San Carlos

Location: Philippines
Completion Date : January 1999