Customer Service and Sales Agent - Madinat Theatre
Madinat Jumeirah - Jumeirah International
Total years of experience :22 years, 8 months
Sell tickets and prepare financial Sales reports at the end of each day.
Responsible for all the financial issues related to the department.
Guide customers if they have any problem while booking online.
Arrange seats for external ticket sales.
Give information about souk Madinat Jumeirah and the shows of the First Group Theatre at Madinat Jumeirah.
Help the guests to make reservations and answer their inquiries.
Install new shows on theatre website and on SRO system.
Organize tickets for sale and liaise with DTCM for all government fee related details.
Worked in Accounting Receivable / Accounting payable / Revenue recognition / Point of Sales and Collection
Undertake audits, prepare reports, conduct financial investigations and advise on any related matters.
Monitor operating costs and the income and expenditure of institutions.
Provide assurance about the accuracy of information contained in financial reports and their compliance with statutory requirements
Conduct deduction and refund process.
Review revenue recognition related to MTN-Syria.
Maintain and monitor accounting records and prepare financial statements and reports.
Responsible for 36 points of service collections.
Compare between daily collection receipt and stock information to ensure shortage and excess.
Follow up financial issues with all departments.
Manage Stock inventory in points of services and warehouses.
Worked in Customer Care Division/Credit &Collection / Postpaid / Prepaid / Credit and Collection / Point Of Service
Implement after-sales services, to maintain customer credit and collections.
Coordinate with Finance Division to report about customer debits.
Answer clients’ payment inquiries.
Activate and deactivate services on customers lines.
Book customer complaint on CRM - send it to back office and follow up the complaint
Prepare payroll for all staff on weekly basis
Supervise staff work at the projects
Manage inventory of the warehouse daily
Issue the inventory reports monthly and annually
Handling the staff roster
Prepare staff KPI for quarterly and annually bonus
Responsible for the input and output process for the warehouse items and equipment
Prepare financial reports every month for expense and revenue