Thaer Abed El hadi, Customer Service and Sales Agent - Madinat Theatre

Thaer Abed El hadi

Customer Service and Sales Agent - Madinat Theatre

Madinat Jumeirah - Jumeirah International

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Economic Bachelor Degree - Accounting – Banking and Insurance
Experience
22 years, 8 months

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Work Experience

Total years of experience :22 years, 8 months

Customer Service and Sales Agent - Madinat Theatre at Madinat Jumeirah - Jumeirah International
  • United Arab Emirates - Dubai
  • My current job since May 2011

Sell tickets and prepare financial Sales reports at the end of each day.
Responsible for all the financial issues related to the department.
Guide customers if they have any problem while booking online.
Arrange seats for external ticket sales.
Give information about souk Madinat Jumeirah and the shows of the First Group Theatre at Madinat Jumeirah.
Help the guests to make reservations and answer their inquiries.
Install new shows on theatre website and on SRO system.
Organize tickets for sale and liaise with DTCM for all government fee related details.

Accountant at MTN Telecommunications
  • Syria - Damascus
  • June 2007 to November 2010

Worked in Accounting Receivable / Accounting payable / Revenue recognition / Point of Sales and Collection
Undertake audits, prepare reports, conduct financial investigations and advise on any related matters.
Monitor operating costs and the income and expenditure of institutions.
Provide assurance about the accuracy of information contained in financial reports and their compliance with statutory requirements
Conduct deduction and refund process.
Review revenue recognition related to MTN-Syria.
Maintain and monitor accounting records and prepare financial statements and reports.
Responsible for 36 points of service collections.
Compare between daily collection receipt and stock information to ensure shortage and excess.
Follow up financial issues with all departments.
Manage Stock inventory in points of services and warehouses.

Call Centre Representative at MTN Telecommunications
  • Syria - Damascus
  • February 2006 to June 2007

Worked in Customer Care Division/Credit &Collection / Postpaid / Prepaid / Credit and Collection / Point Of Service
Implement after-sales services, to maintain customer credit and collections.
Coordinate with Finance Division to report about customer debits.
Answer clients’ payment inquiries.
Activate and deactivate services on customers lines.
Book customer complaint on CRM - send it to back office and follow up the complaint

Accountant and Store Keeper at Arab Union Contractor
  • Syria - Damascus
  • February 2004 to February 2006

Prepare payroll for all staff on weekly basis
Supervise staff work at the projects
Manage inventory of the warehouse daily
Issue the inventory reports monthly and annually
Handling the staff roster
Prepare staff KPI for quarterly and annually bonus
Responsible for the input and output process for the warehouse items and equipment
Prepare financial reports every month for expense and revenue

Education

Bachelor's degree, Economic Bachelor Degree - Accounting – Banking and Insurance
  • at Damascus University
  • October 2008

Specialties & Skills

Soft Skills
Problem Solving
Customer Service
Accounts Receivable
Accounts Payable
All MS Office applications
Financial Systems: Sun, Oracle

Languages

English
Expert
Arabic
Expert
German
Beginner