Account Manager
RebelMouse Inc
Total des années d'expérience :15 années, 1 mois
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed
Provide applications and product support to customers as well as the sales and service teams.
Take appropriate steps to bring any open support cases to resolution in a timely manner.
Participate in Product & Marketing events and product launches.
Perform additional functions as requested by management
Responsibilities: Supervise a team primarily comprised of non-exempt employees or contingent workforce with well defined, limited scope, including directing daily work activities/priorities, people recruitment and development, and cost management. Directs daily work activities of teams providing remote (offsite) service; customer access, pre-sales, post-sales or service delivery to solve various business systems and applications problems for customers: onsite engineering personnel: and authorized service providers. Services are provided on standard, specialized or complex systems. Role is primarily tactical in nature. Ensure operational excellence by monitoring key metrics and ensuring team goals and contractual commitments are met. Resolve/monitor routine customer escalations, as appropriate.
Deployment Operations Center (DOC) is a stabilized team within Integration Services and Deal Delivery (IS&DD) organization, part of HP Technology Services EMEA Delivery. The volume deployment services, mainly concentrated on End-User Workplace Management, are delivered and supported from DOC, concentrating on activities such as procurement, order management, refresh scheduling and progress tracking. Project Specialists (PS’s) are the key individuals delivering the service from DOC. In July 2010 an additional DOC entity has been created in Amman, Jordan, from which the deployment services will be delivered by PS’s for HP customers.
Mission of the PS’s:
Deliver deployment services to HP customers in line with the processes defined by Deployment Project Managers (DPMs), achieving required level of service quality and fulfilling customers’ service requirements as defined in Service Level Agreement (SLA) taking also into account Key Performance Indicators (KPIs) agreed with customers.
The Project Specialist’s mission is to follow the processes as defined by particular DPM (Deployment Process Managers) using the tools adapted for a particular customer. HP intention is even to structure and standardize further those processes and increase the service volume by implementing them also for other products such as printers.
Team Coordination - Serve as a single point of contact (SPOC) for the remote manager, coordinate the team locally and help the manager to manage the team remotely. Be a first point of contact for the Amman DOC team’s requirements and help to solve them either locally or remotely and/or forward them to appropriate instance. (Ongoing, review monthly with manager).
Deployment planning;
Hardware procurement incl. order entry and fulfilment tracking;
Scheduling of end-user installation with on-site engineers;
Asset database update;
Reconciliation of hardware invoiced, installed and accepted by end-user;
Reports generation.
Maintain excellent relationships with our suppliers.
Projects coordination and remote supervision.
Search and development tasks in order to secure new agreements, finding new suppliers, and develop new products.
Prepare annual plans to evaluate our group achievements, weakness points, and solutions.
Handling enquires and tenders from A-Z, technically and commercially.
Prepare regular schedules to our supplier’s visits to our clients.
Maintain excellent trustful relationships with our clients.
Prepare proper complete offers which help us to secure purchase orders.
Do the coordination work between the factory and the sales team in order to fulfil the demands.
Planning the installation and maintenance schedules.
Checking the products dimensions and drawings in order to meet our customers’ needs.
Pricing the products according to the market needs.
• Operation Management, Operations Research I and II, Occupational Safety, Human Factors, Motion and time study, Quality Control, Design of Production System, Industrial Automation, Production Planning and Inventory Control, Cost Accounting, Simulation, Facilities planning. • A full training course for 2 months in king Abdullah hospital in: - Quality control department (several lectures about ISO). - Operating and maintenance department. (Jordan-Ramtha) In summer 2006. • Graduation Project: Study in the brass fittings manufacturing company (irbid-idon) including: - Supervision on the safety arrangements in the production aria. - Solve all the problems related to facility design(process flow, machines sequence, material handling system, personal requirement, department sequence…..etc) then generate more than one layout alternative and select the best method using simulation modeling and( AHP) Analytic hierarchy process. - Eliminate all wastes in the time, material, movement, space…etc. - Present full motion and time study. - Apply lean thinking principles. - Safety and ergonomics analysis. - Capacity planning. - The main goal is to minimize cost, increase productivity.