Thomas Jarrold, Bar/Banqueting Staff

Thomas Jarrold

Bar/Banqueting Staff

The Heritage Park Hotel

Location
Kuwait
Education
Bachelor's degree, BA (Hons) International Hospitality and Tourism Management
Experience
14 years, 0 months

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Work Experience

Total years of experience :14 years, 0 months

Bar/Banqueting Staff at The Heritage Park Hotel
  • United Kingdom
  • My current job since July 2012

o Here, I work in the bar and banqueting departments, implementing high quality service and attention to detail throughout, both bar-tending and silver service waiting for the majority of
functions. I deliver excellent customer service and handle any complaints appropriately to ensure the customer is content.
o More responsible duties include the opening and closing of the bar; cash-handling; counting of tills and dealing with stock, including cellars.
o Further to this I showed initiative amongst my team in the construction of promotional plans for products with a low demand, ensuring that they are sold before their expiry date. I achieved this
goal by introducing a cocktail menu. My contributions to the hotel resulted in reduced wastage of stock, greater variety for customers and increased profit margins.

Office Clerk (HR)/Customer Services at PSVS
  • United Kingdom
  • March 2010 to July 2012

o General office duties including data entry; invoicing; making/receiving business related calls and dealing with customer queries. I also aided IT solutions for the business such as producing the job
allocation database.
o Further into my employment with PSVS, I began to aid with the payroll and employee resourcing
aspects of the business. I began to construct job advertisements and offer my advice to the company director on the different types of recruitment and selection processes used in the
workplace today. This drew upon what I had been taught in Human Resource Management at university. I also introduced the 360-appraisal process to the company which is still in use today.
o Although I have completed my final year of university and work at the Heritage Park Hotel, I still administer the payroll for PSVS every Friday on weekly basis.

Education

Bachelor's degree, BA (Hons) International Hospitality and Tourism Management
  • at Cardiff Metropolitan University
  • June 2014

• September 2011 - Present Cardiff Metropolitan University - BA International Hospitality & Tourism Management. Modules include: Human Resource Management, Employee Resourcing, Developing A Business, Management Theory & Practice, Finance For Managers, International Hospitality Operations, Tourism Ethics and Enterprise Project. Predicted Degree: 2:1 or above

Diploma, A Level's
  • at Kings Monkton School
  • June 2009

A Level's Geography - A Mathematics - B Physics - B Music - C

High school or equivalent, GCSE's
  • at Kings Monkton School
  • June 2007

GCSE's Geography, Music, Mathematics - A* English Language, ICT, Biology, Physics - A French, English Literature, Chemistry - B

Specialties & Skills

Organisational Skills
Payroll
Administration
Customer Service
Invoicing
Appraisal
Administration
Customer Service
Data Entry
Food Hygiene
Invoicing
Microsoft Office

Languages

English
Expert

Training and Certifications

"All Wales" Manual Handling Passport (Certificate)
Date Attended:
August 2012
Valid Until:
January 9999
WORLDHOST Principles of Supervising Customer Service Performance (Certificate)
Date Attended:
October 2013
Valid Until:
January 9999
RSPH Level 2 Award in Food Safety in Catering (Certificate)
Date Attended:
November 2011
Valid Until:
November 2014
WSET Level 2 Award in Wines and Spirits (Certificate)
Date Attended:
June 2013
Valid Until:
January 9999
BIIAB Level 2 Award for Personal Licence Holders (Certificate)
Date Attended:
May 2013
Valid Until:
January 9999
CIEH Level 2 ward in Health and Safety in the Workplace (Certificate)
Date Attended:
August 2012
Valid Until:
January 9999
WORLDHOST Principles of Customer Service (Certificate)
Date Attended:
October 2013
Valid Until:
January 9999
English Speaking Board (ESB) - Advanced Certificate in Spoken English - Merit (Certificate)
Date Attended:
June 2009
Valid Until:
January 9999

Hobbies

  • Fitness
    I particularly enjoy running, swimming, cycling and skiing.
  • Music
    I have a keen interest in classical music. I have completed the ABRSM grade eight examination for Piano and during my spare time, I currently work towards the DipABRSM, also for piano.
  • Travelling
    To date I have travelled to twenty eight different countries. I’ve experienced a diverse range of cultures and I personally believe that the time I spent travelling between finishing school and finding my first job has contributed to good character building.
  • Cooking
    Partly influenced by my travels, I have an appreciation of the preparation and enjoyment of good food and for the varied world cuisines.