THOUBEEK ALI RAHMATHULLAH, Tech Support

THOUBEEK ALI RAHMATHULLAH

Tech Support

Al Rayyan

Location
Qatar
Education
Diploma, Computer Technology
Experience
18 years, 9 months

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Work Experience

Total years of experience :18 years, 9 months

Tech Support at Al Rayyan
  • Qatar
  • My current job since June 2013

*Responsible for diagnosing & resolving hardware, software & end users problems.
* Acting as the first point of contact for all IT & technical queries.
* Developing the infrastructure and systems to meet the companies’ needs.
* Working within a TCP/IP network environment, including DHCP, DNS and Ethernet
* Involved in the rollout of software updates and patches.
* Investigate specialist and complex IT support issues.
* Communicating with third party technical specialists.
* Configuring and managing backup & restore procedures.
* Maintaining a wide range of computer hardware and software programmes.
* Provide secondary support for LAN administration.
* Deploying new hardware, server backups & evaluating new software & security risks.
* IT security experience including anti-virus / malware, encryption deployment.

Education

Diploma, Computer Technology
  • at Venkateswata Polytechnic
  • April 2001

passed with first class

Specialties & Skills

Client Solutions
IT Operations
Hardware
MS Office tools
PC Networking
System support

Languages

Tamil
Expert
Malayalam
Beginner
Hindi
Beginner
Arabic
Beginner
English
Intermediate