Freelance Production Assistant, Event Assistant and Client/Artist Liaison
Stepladder UK
Total years of experience :6 years, 6 Months
Stepladder UK, Freelance Production Assistant, Event Assistant and Client/Artist Liaison, London (UK), June 2013-
February 2104
Job Duties: • Event Production: designing concepts, producing project timelines and relevant paperwork for large-scale
events (from hundreds to up to 65, 000 spectators)
• Communicating pre-event and post-event logistics to Clients and other Departments.
• Acting as primary point of contact for clients and external and internal event producers and suppliers.
• Developing professional relationships with clients and sponsors.
• Coordinating with Transport and Accommodation Managers to ensure guests are catered for.
• Assist with direct marketing initiatives and promotional activities.
• Staff Recruitment.
• Managing Stakeholder and VIP hospitality.
• Completing various administration tasks: maintaining documents and files, handling confidential data,
responding to emails, liaising between departments and gathering data for projects.
• Attend / facilitate staff meetings take and distribute minutes of the meetings.
• Supporting production managers with day-to-day tasks in Office.
Responsible for keeping the production department organised and prepared while in the office and providing hands on support and organisation to the project team throughout the events to which they are assigned. I was often called upon to provide backup support to the Marketing, Development and PR departments.
The London Roundhouse, Venue Assistant, London (UK), March 2013- February 2014
Job Duties:
• To provide a quality customer service to guests of the Roundhouse.
• Running and maintaining the Customer Cloakroom and Box Office selling tickets and taking reservations for the studio using Artifax Venue Management Software.
• Door Management and Crowd Management.
• Handling cash and producing end of day cash reports.
• Continuously demonstrated efficiency
• Selling and promoting Roundhouse merchandise and products
• Managing visitor itineraries and acting as point of contact.
• Working on large events that have capacities ranging from 100 to large audiences of over 3000.
Young & Serious (Serious Live), Event Producer and Admin Assistant, London (UK), November2012- January 2014,
(Project)
Job
Duties: • Fulfill the role as Assistant Workshop Coordinator
• Coordinated and produced networking events for young people and the London Jazz Festival Free-Stage gigs.
• Sharing creative concepts and composing pitch proposals for events.
• Acted as central point of contact for clients and suppliers.
• Performed site visits, risk assessments and venue liaison.
• Produced Pre-event and post-event logistic reports.
• Sourced and managed budgets for a number of events.
• Maintained relationships with other youth organisations, liaising with artists and producers.
• Distributed contracts, invoices and drafted artist/event schedules.
• Actively marketed events by updating social networking sites (https://twitter.com/young_serious) and Mail
Chimp.
• Used exceptional written and verbal communication skills and my extensive knowledge of music to promote and market events.
• Worked closely with Communications and Marketing team to guarantee that branding and communications at events adhered to the London Jazz Festival/event guidelines.
• Contacted suppliers and stage crew (for AV and general stage set up)
• Delegated tasks to new recruits.
Ayanna Witter-Johnson, Freelance Personal Marketing and Administration Assistant, London (UK), September 2013- January 2014
Job Duties: • Booking business Appointments/meetings on behalf of Artist
• Develop specific and direct marketing and sales strategies to increase the Artist's fan base, public profile and merchandise sales.
• Manage and arrange merchandise stands and branding at events.
1
• Manage content on Website and social networking sites (www.twitter.com/AyannaWJ,
http://www.ayannamusic.com) and prepare online literature (e-Letters) to send to fans.
• Take photographs at events and promote the artist's music.
• Collect data for the Artist's mailing list and Managing Fan Database.
• Provide support for marketing events and album Launch events.
• Receive online merchandise orders and distribute them accordingly.
• Maintain and manage aspects of the Artist's Diary.
My job role involved acting as ambassador for and carrying out specific and direct marketing and sales activities in relation to the artist, Ayanna Witter-Johnson, in order to develop and increase her fan base, public profile and merchandise sales. In addition my role entailed collecting audience data and performing research tasks on events and marketing, managing and arranging merchandise stands at events, updating and promoting social networking pages (Twitter and Facebook), managing content on the website www.ayannamusic.com and sending out e-letters to the maligning list on updates and the Artist's future shows. I was also responsible for fulfilling various administration tasks and managing aspects of the artist's diary.
Regents Park Open Air Theatre, Box Office Assistant, London (UK), April 2013- September 2013, (Seasonal Contract)
Job Duties: • Dealt with customer queries either over the phone, via email or in person.
• Carried out a number of ticket sales using Audience View ticketing system.
• Liaised with external ticketing companies/booking agents.
• Promoted tickets and merchandise
• Assisted in the Admin Block with updating the customer database using Audience View system.
• Handled cash and card payments, taking telephone bookings and contacting customers regarding their
bookings.
• Managed cash reports and filed any discrepancies.
• Worked with the Marketing and Communications departments to boost sales and promotions
• Assisted with Press Nights and Events
• Used database software, navigated around the internet and used Microsoft packages to perform IT Tasks
My job entailed dealing with customer queries either over the phone, via email or in person. I carried out a number of ticket sales and maximised ticket sales where possible. Furthermore, I provided an excellent customer service and communicated with customers to make sure their theatre ticket purchases matched their requirements. I assisted in the Admin Block with updating the customer database using Audience View Software, handling cash and card payments, taking telephone bookings and contacting customers regarding their bookings. I was responsible for managing cash reporting any discrepancies. In addition I demonstrated my ability to remain professional during busy situations, I was able to demonstrate my proficient use of PCs. I used various web brewers, MS Office programmes and various softwares. I was required to portray my knowledge of Theatre and the productions showing at The Open Air Theatre.
Marks and Spencer, Qualified Sales Assistant, Hertfordshire (UK), October 2007 - November 2012
Job
Duties: • Provided a high level of Customer Service over the phone and in person.
• Answered customer queries and complaints.
• Maximised sales of products and endorsed current promotions.
• Maintained shop floor standards by checking visual merchandise and checking the quality of products.
• Handled cash, and processing refunds and exchanges.
• Coordinated visual merchandise.
• Adhered to Company policies and assisted management to reach store objectives and implementation plans
• Central School of Speech and Drama, London (UK), Directing for Stage Apr - Jun 2013
• Royal Academy of Dramatic Art, London (UK), An Introduction to Lighting Design Aug 2011
First Class, Second Division BA Honours Degree in English Literature.
• Institute of Leadership and Management, (UK), Level 3 Leadership and Project Management Mar - Jun 2011
• Nottingham Trent University, Nottingham (UK), Level 6, Bachelors of the Arts Honours degree in English Literature, Second Class Honours- First Division, (2:1) Oct 2008 - Jun 2011
• North Hertfordshire College, Stevenage (UK), Level 3, 3 A Levels in English, German and History Sept 2006 - Jun 2008
3 A levels in English Lang/Lit German History
I attained 10 A-C grades in Maths, English Literature, English Language, ICT, German, Media, Drama, History, General Studies and Music
• Mount Grace Secondary School, Potters Bar (UK), Level 2, 8 B- C grades including English, Maths, Drama, German, Media, ICT and History Sept 2001 -