Tim Stratton

Senior Quality Improvement Manager at Royal Mail (UK)

• United Kingdom
• My current job since January 1977

I have worked for Royal Mail UK for over 36 years and have Management experience in Customer Service, Product Improvements, Training and Development, Operations, Security, Health and Safety and Finance



I currently lead a team of 6 people generating quality improvement acivities across the Logistics field.

I am a Business partner to Operational Directors, responsible for implementing Quality improvement initiatives to enable Customer Service targets to be exceeded

I am currently reponsible for training, assuring change activity, auditing and leading diverse teams to improve process performance.

Responsible for improving service to over 12 Million Customers across a range of products,

Working closely with our Customer Service team to resolve complaints and prioritise improvements to Business Process to eliminate complaints