Banking Representitive
Emiratesnbd
Total des années d'expérience :16 years, 7 Mois
• Updating team adherence and conducting team huddles,
• Keeping track of agent service quality, regularly analyzing the same and assisting in improvement areas Show extensive knowledge about bank products when assisting customers.
• Professionally responded to phone calls and customer queries; transferred calls to appropriate department or person and followed up customer’s call as needed.
• Dealt with and resolved complains of the customers; determined and raised priority matters to superior.
• Provided product and service information to customers.
• Conducted research to acquire needed information with the use of available resources.
• Accomplished call reports and logs; processed orders, forms and applications.
# answer phones professionally
# respond to customer inquiries
# research required information using available resources
# handle and resolve customer complaints
# provide customers with product and service information
# process orders, forms and applications
# identify and escalate priority issues
# route calls to appropriate resource
# follow up customer calls where necessary
# complete call logs
# complete call reports
*Allocating Callout teams to designated locations
*Distributing Second line maintenace calls to appropriate teams
*Act as liaison between bank & maintenace teams
*keeping records of ATM repairs
*handling queries from bank IT.
Permanent'executive level position at HJR Trading and Manufacturing in the Manufacturing, Production & Trades sector in harare, Zimbabwe. Benefits: car, travel allowances + benefits.
Duties & Responsibilities
* handling all correspondence and organising contact between the sales executives and their customers;
* maintaining customer records;
* keeping records of visits and sales;
* taking, progressing and monitoring orders;
* processing invoices and accounts;
* preparing estimates and quotations for customers;
* drawing up tender documents or contracts;
* keeping records of sales targets and actual figures and compiling them into reports for management.
Data Capturing
Entering customer details in database
Making follow-ups on late payments
Sorting documents
Commercial Law -Pass, Business Communication -Pass, Economic Analysis- Credit, Business Administration - Credit, Administrative Office Management -Credit