office manager
Sharq Law Firm
Total des années d'expérience :26 years, 2 Mois
Highly diverse role in a fast-paced environment that necessitated high level managerial HR, administration, operations, business development, marketing and branding as well as procurement and logistics skills. Responsible for managing additional two subsidiaries of the organisation including leads generation.
Responsible for managing the organisation’s QFC registered entity - conversant with the AML regulations and QFC compliance regulations. Knowledgeable in Qatar labour law and designed the HR policies and procedures. Designed the work process which was integrated into a bespoke ERP system for the organisation.
Responsible for responding to RFPs and RFQs with 90% win. Designed RFQs for vendors and managed the vendor selection process. Sound understanding of supply chain processes.
• Taking responsibility for the daily running and administration of the nursery whilst adhering to laid down Policies & Procedures, ensuring compliance with the Children Act and Health and Safety legislation, all within the requirements and guidelines laid down by the National Standards.
• Administration and finance of all nursery activities as directed by Management to manage budgets, and keep accurate records of staffing, payroll, banking, petty cash, fund raising and all other activities as requested. Issue of invoices and collection of fees, and meeting agreed targets.
- Supervision of the planning and preparation of activities to develop all aspects of the child's individual development in a stimulating atmosphere. Ensuring developmental records and observations are kept.
- Ensuring that the preparation, care, cleanliness and maintenance of the nursery playrooms, kitchen and equipment are carried out according to the Policies & Procedures and risk assessments.
- Liaison with parents and negotiation of working targets ensuring effective communication within the nursery.
- Ensuring a tier system of management is in place and that duties are delegated fairly.
- Planning, with the management board, the marketing and promotion of the Nursery in order to raise the profile and awareness of the Nursery.
- Preparation and presentation of reports to the management board as necessary to ensure the effective running of the team and Nursery and to guarantee its economic viability.
- Acting as a role model to all who visit and work in the Nursery so high standards of professionalism must be maintained at all times.
- Maintaining and developing professional skills and competencies.
- Planning ahead, anticipating potential difficulties and establishing a course of action.
- Have effective communication skills to be able to inform, persuade, inspire and motivate pupils and staff and provide feedback to other professionals and parents, students, trainees.
Administration
-Ensuring that the School database is maintained and upgraded.
-Ensuring that adequate trained staff is available at all times during the school session.
-Managing the supply of resources and materials required for each registration period.
-Liaison with external bodies.
-Managing the decision making process.
Customer Care
-Supervising the handling of parent inquiries, complaints and suggestions, ensuring appropriate follow up and maintaining accurate records of action taken.
-Proactively managing the relationship with parents and reporting back on issues arising at management meetings.
Marketing & Promotion
-Input to the design and content of appropriate marketing materials and events and ensuring that the information they contain is accurate.
-Overseeing the preparation of regular analysis of competitor activity.
-Monitoring of customer satisfaction through systematic and regular surveys, evaluations, etc.
-Taking the lead on providing information to all staff on new products and services.
-Public Relations Manager for the school.
Finance and Control systems
-Overseeing the accurate recording of revenue by front office staff, the handing over/storing of collected revenue during registration and the preparation of the daily reconciliation.
-Checking the accuracy of income and / or expenditure reports generated by designated personnel.
-Approving or preparing invoices for school fees and sale of stock.
-Managing a system for the accurate maintenance and filing of all financial records.
-Managing and recording the petty cash float and arranging cash floats for registry staff.
-Recording, monitoring and pursuing trade debtors.
-Producing budget and implementation policies.
Finance
- Monitored project managers' actual cost versus budgeted cost and prepared monthly reports for submission to the Principal Partner.
-Managed the preparation and maintenance of a variety of financial records and reports, including those related to the general ledger, accounts payable, accounts receivable,
-Served as liaison with external auditors and coordinated their activities.
-Supervised payroll, job costing, inventories, budgets and fixed assets.
-Ensured that all finances are properly administered and monitored, including credit control.
-Monitored ongoing levels of expenditure on individual programs as against budget and provide timely advice of likely over and under spends
-Ensured reconciliation between management information and ledger records
-Managed bank accounts, local transfers and payments, to suppliers/staff through the bank account.
Administration
-Responsible for the maintenance of meticulous and up-to-date personnel records of individual staff including leaves, assessments, salaries, contracts, personnel files as well as confidential records.
-Prepared and administered internal policies and procedures relating to departmental program activities.
-Directed, oversaw and participated in the departmental program work plan; assigned work activities, monitored work flow; reviewed and evaluated work products, methods and procedures; implemented needed work process and automation improvements and methods for improving customer service.
-Ensured the purchasing of materials, supplies and equipment are conducted in accordance with Company policies and procedures.
-Managed information technology support services for the Firm including installation, maintenance and upgrade of both mainframe and network based applications.
-Prepared employee performance evaluations; monitored and participated in employee relations activities within the department.
-Managed the vehicle fleet, including dispatch planning and management of drivers
-Oversaw preparation and presentation of the Company's annual budget. Supervised data collation on emerging markets.
-Participated in financial planning work associated with each quarter.
-Managed information technology support services for the Company including installation, maintenance and upgrade of both mainframe and network based applications pursuant to an information technology master plan; through user groups and other means, explored opportunities to improve efficiency and productivity through user friendly information technology enhancements.
-Coordinated preparation of the annual budget request for each quarter; reviewed staffing, equipment, and supply needs based upon recent trends and planned activities; monitored expenditures after budget adoption; approved purchase requisitions.
-Prepared employee performance evaluations; monitored and participated in employee relations activities within the organization..
-Ensured timely and accurate presentation of data by analysts to foreign clients.
-Liaison with external bodies.
-Database management
-Managed sales in showroom
-Clients service and liaison
-Marketing to corporate organizations
CIMA Certificate in Islamic Banking & Takaful
Grade A Distinction
Grade A Distinction
Master's degree, Master of Business Administration (MBA Marketing) GPA: 4.14 Wrote a dissertation on the "Usefulness of Information Technology in the Banking Industry". Had a GPA of 4.14 and was offered an admission to proceed for my Doctorate Degree.
Bachelor's degree/higher diploma, B.Sc. Geography GPA: 3.25 Wrote a dissertation on "Effective Water Supply in Ondo State. Had a GPA of 3.25.