Trainer Raweya

1- Conduct sales and insurance training for new sales agents and their managers. 2- Deliver medical insurance training for sales agents/managers. 3-Create and Update all training materials.

Designing materials.
Delivering Training.
Doing OTG for the trainees.
Putting Action plans for the agents.
Evaluating performance on calls based on the quality standards,
Logging in the account that I was a trainer at each month

Delivering Training programs .
Designing materials.

Giving a training to all those who participated in the Nu100 program that aims to help entrepreneurs in opening their projects.

1- Conducting Orientation sessions to all wasla accounts.
2- Delivering Career path session to new employees.
3- Audit and Create performance reports for the HR team.
4- Analyze reports to come up with findings and solutions.
5- Direct Spock between accepted candidates and Wasla.
6- Participating in a new project.

Objective:
• Filtering Data and Phone screening.
• Doing face to face interviews.
• Gathering/Getting new data from different resources.
• Delivering training sessions using my own material.

Objective:
• Filtering Data.
• Phone screening.
• Gathering/Getting new data.
• Attending face to face interviews.

New things added to the HR Department:
• Created a strong material for a project that was going to be delivered by myself before I leave.

Objective:
• Handling calls from UK customers related to their Laptops.
• Solving Problems related to different types of devices.
• Doing new tasks like calling customers after repair to follow up about the condition of there devices.
• Calling customers asking about their feedback about Samsung services.
• I was chosen after 1 month working to join the best 28 agents in saving another account at Samsung that was going to have a crisis without our support.


New things added to Samsung UK:
• I created a magazine to my team then I was chosen by the account manager to create a
Weekly basis magazine sent to Samsung account.
• I came up with the “Thank you day” Idea that was applied at Samsung UK account in Egypt then
Was applied at Samsung UK account in Britain as well.

• Handling calls from UK customers related to their bills.
• Solving Problems related to their accounts on our system or their online accounts
• Tracking customer’s orders.
Trouble shooting problems related to their devices.

New things added to Vf UK:
• Ideas were sent to the training team but l left before I know if they will apply it or not.
• I was requested to write a poem about a specific training that I attended with VF and they
Amazed with my writing talent when they heard it.

Attending Instructors demos and evaluate them.
Attending instructors sessions and evaluate them.

Teaching English to kids and adults.
Creator and head of the Reading club