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turky alnouh, senior service quality officer

turky alnouh

senior service quality officer

Bank albilad

Location
Saudi Arabia
Education
Bachelor's degree, business administration - system
Experience
23 years, 8 Months

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Work Experience

Total years of experience :23 years, 8 Months

senior service quality officer at Bank albilad
  • Saudi Arabia - Riyadh
  • My current job since August 2011

Achievement first impression to keep it excellent vision in customers experience improvement project accrues all bank

Development officer at arab national bank
  • Saudi Arabia - Riyadh
  • June 2010 to August 2011

-التواجد في الفرع بمعدل 50 % من وقت مسؤول التطبيق يومياً .
- إشراف مباشر على عمليات البيع .
- التأكد من تطبيق البلاغات والسياسات وإجراءات العمل بدقة .
- وضع اقتراحات لتطوير العمل بالفرع .
- التجاوب مع متطلبات الادارة .
- التأكد من تقديم افضل الخدمات للعملاء .
- مراجعة انتاجية الموظفين .

Operation manager. at Arab National Bank
  • Saudi Arabia - Riyadh
  • December 2002 to May 2010

Operation manager.
before i was in sequance:
- Branch Assistant manager.
- Teller supervisor
- Customers service supervisor.
- ATM supervisor.
- Investment services.
- Dealer.
- Teller.

sales at Al Faisaliah group
  • Saudi Arabia - Riyadh
  • July 2001 to December 2002

Al Faisaliah Electronic Services (AES) sales support.

sales at National electrical company (Rainbow Saudi Arabia),
  • Saudi Arabia - Riyadh
  • June 2000 to April 2001

National electrical company (Rainbow Saudi Arabia),

Education

Bachelor's degree, business administration - system
  • at Arab open univercity
  • November 2012
Diploma, Islamic banking principles and the shariah compliant products
  • at Arab national bank
  • March 2008

Islamic banking principles and the shariah compliant products

Diploma, The control risk self assessment ( C R S A )
  • at Arab national bank
  • August 2007
Diploma, Principles indicative descriptive dictionary
  • at Arab national bank
  • February 2007
Diploma, • Customer relationship management
  • at Arab national bank
  • August 2006
Diploma, (I can choose)
  • at Arab national bank
  • April 2003
Diploma, (Let me make your day happy)
  • at Arab national bank
  • March 2003
Diploma, Money laundering
  • at Arab national bank
  • February 2003
Diploma, Rehabilitation banking program specially for Arab national bank
  • at Arab national bank
  • April 2002

Rehabilitation banking program specially for Arab national bank:  Basic banking work.  Accounts and deposit.  Transactions & SPAN.  National banking & withdraw marketing.  Legal sides in banking.  Banking credit.  Investment product.  Discover counterfeiting.

Diploma, Saudi’s employment-developing program,
  • at Al Faisaliah group
  • August 2001
Diploma, Marketing course (Special Recognition)
  • at National electrical company (Rainbow Saudi Arabia
  • October 2000
High school or equivalent,
  • at riyadh
  • June 2000

High School Certificate (excellent).

Specialties & Skills

Project Management
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Change Initiatives
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Team Management
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Personnel Development
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Extensive experience in sales and marketing.
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Excellent communications and interpersonal skills.
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Interests are playing soccer and reading.
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Strong Knowledge in most of operation banking retail.
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Practitioner to manage complexity
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training
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expert in excel
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Project management professional
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Languages

Arabic
Expert
English
Intermediate

Training and Certifications

حضور دورة سيقما 6 (Certificate)
Date Attended:
September 2012
Valid Until:
September 2012