Team Leader at Burj Khalifa
EMAAR
Total des années d'expérience :19 years, 3 Mois
• Oversaw daily activities and supervised a team of Customer Service Representatives who provided technical support to company’s customers.
• Solved all major customer problems/queries that subordinates were not able to solve earlier.
• Trained and supervised customer service professionals to ensure optimum satisfaction of clients.
• Managed a team of Client Services Associates that focused on meeting Customer Service efficiency and quality standards.
Notable Achievements and Initiatives:
• Exceed targeted results in customer retention, client expectations, sales and support service as well as other customer service goals.
• Designed quality control program and implement standards to coach employees toward high performance and success.
• Assisted the department involved and top level management in solving severe issues which may have been produced due to firm’s services or products
• Appreciation letter for best Team Leader
Other Key Functions:
• Assisted and advised customers regarding usage and benefits of organization’s products and/or services.
• Communicated with customers to receive their valuable feedbacks and suggestions for improvement in firm’s products/services.
• Created and maintained tailor-made customer care training program.
• Provided customers with on-the-spot solutions and, when necessary, refunds when dis-satisfied with firm’s services.
• Documented and maintained reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in products/services
Managing and training a hardworking, results-oriented sales force. Helping with several management functions to support sales functions.
• Represented the firm at sales shows and exhibitions.
• Communicated with clients and merchants to improve and develop business relationships cordially, in addition to maintaining constant follow-up on their feedback.
• Reviewed entire inventory lists on a daily basis to keep track of inventory flow.
• Identified resource requirements and assigned responsibilities to different sales staff through proper coordination.
• Helped in resolving critical issues related to sales, and escalated important matters to upper management.
• Prepared client surveys for sales projects - Evaluated several areas of improvements in current sales techniques.
Core Competencies
• Familiarity with all aspects of supplier relationship management.
• Ability to cope with dynamic market conditions and develop sales strategy accordingly.
• Ability to work in high-stress environments and to make complex decisions regarding pricing.
• Extensive knowledge of sales and marketing strategies.
Key Skills
• Excellent written and verbal communication skills including formal presentation skills.
• Persuasiveness, Adaptability & Innovation.
• Judgment and Decision-making. Collaboration
Managed the sales operation of the firm to accomplish business strategy goals.Advised senior management on best routes and strategies to implement in order to achieve business development.
Core Competencies
• Sustained sound relationship with existing clientele - Quantified client requirements through close contact.
• Kept in close contact with clientele to identify new opportunities and customers - Maintained availability for addressing customer issues, queries and requirements.
• Gathered customer satisfaction surveys.
• Regularly updated contact database.
Notable Initiatives:
• Motivated and organized relevant market data which was shared by sales staff.
• Ensured internal communication was efficient throughout company; sales, marketing and customer support.
• Tracked sales (using computer or spreadsheets) to provide accurate reports.
• Participated in conferences, group meetings, trade shows and exhibitions to deliver presentations on customer sites - Demonstrated new products/services at various sites used by company’s clients.
• Monitored competitor activities closely to identify any business threats
Key Achievements:
• Exceeded sales target of year 2005 : Successfully negotiated and closed new sales, prepared proposals and quotations, negotiated and won new contracts consistently.
• Contributed to identifying upcoming product opportunities - Supported product development to enhance/develop current/new products.
A grade