Branch Services Manager
HSBC bank middle east limited
Total years of experience :20 years, 3 Months
Handling day-to-day operations and administration of the branch, ensuring strict compliance with bank's policies and procedures. To plan, organize, monitor and control the services offered by Branch Representatives and Tellers to ensure that timely delivery of the services as per SLA to enhance customer satisfaction. To oversee the timely, accurate review of clearing cheques, GL balances, expense report and payment transactions. Maintain adherence to corporate and banking standards; address escalated issues from employees and external customers to the Operations Director.
Key Results:
Manage operational integrity and efficiency of back office and cash area.
Supervise the performance of Cash Management Representatives to ensure optimum productivity and high quality service.
Joint Custodian of the treasury vault and (CDMS/ATMS) ensuring that the optimum cash balance is maintained at all time and to ensure risks is minimized.
Responsible to manage the external service providers and co-ordinate with Head Office in regards to day-to-day activities at Branch.
Monitor Internal Control procedures and submit Operational Risk reports to senior management.
Monitor and sign of GL balances to ensure that it corresponds with the subsidiaries and suspense account for clearance / reconciliation on a daily basis.
Ensure proficiency and resource competency in Central Bank payments, Govt Salaries, Internal Payments and Clearing.
Foster compliance culture and effective application of GAM/ ICL recommendations.
Review Maintain a viable and consistent effective approach to Business Recovery Plan to ensure all units can recover their critical activities following a major incident.
Ensure the bank functions in a safe environment with regards to Health, Safety & Fire risks and meet HFS standards and consistently maintained by taking due regards of Local legal obligations.
Assumed relationship manager responsibility for performing personalized financial & services transactions for high net customers: deposits, swift transfers, withdrawals, bill payments etc.
Key Results:
Performed
Proactively monitored high net customer database by providing and recommending personalized wealth management schemes and services.
Achieved revenue and target goals by ensuring customer satisfaction and relationship strengthening.
Initiated events to expand awareness and knowledge building of financial services.
Actively promote wealth management product to new and existing customers by constantly keeping in touch with customer needs.
Build database of potential customer for the bank.
Support Branch Manager in implementing strategy to measure market share based on income and demography and also establish as a significant financial services provider.
Provide feedback and market follow up to Distribution Director to assist in enhancing wealth management offerings across the region.
Provided effective services to customers and coordinated back office operations.
Key Results:
Customer Relationship Management for efficient servicing & providing information update.
Achieve pre-set budgeted revenue targets by selling credit card and personal loan services.
Coordinate back office operations involving loan and credit card processing from initial stages of tracking legal reports, applicant valuations and verifications to final stages of disbursal.
Initiate contact with potential customers for developing leads, sales & cross selling products.
Formulate & implement promotional strategies like loan offerings, help desks, road shows to reach out untapped market share.
Oversee the preparation of MIS reports to keep a track of loan applications, sanctions and rejections; study the same to figure out & correct loopholes in the marketing operations.
Certificate in Islamic Commercial Law, 2011 Certificate in Islamic Banking and Takaful (2011) Certificate in Islamic Capital Markets and Instruments (2012) Certificate in Accounting for Islamic Financial Institutions (2012)
MBA in Marketing and Finance
Bachelor of Business Administration