GCC SUPERVISOR FOR TICKETING AND CUSTOMER CARE
WATANIYA AIRWAYS
Total years of experience :30 years, 4 Months
HEADED A TEAM OF 25 FOR THE GUEST CALL CENTER AND TH TICKETING COUNTER.COACH / MANAGE / DEVELOP DIRECT STAFF AND CONDUCT REGULAR PERFORMANCE, MANAGEMENT REVIEWS ENSURING THAT OBJECTIVES AND DEVELOPMENT PLANS ARE CLEARLY SET OUT AND PROVIDE REGULAR FEEDBACK TO TEAM MEMBERS AND MANAGEMENT.
PROVIDE RECOMMENDATIONS ON CONTINGENCY PLANS AND PROCESSES.
MEET AND ASSIST IRRATE AND UPSET GUESTS.
SET UP THE TRAVEL DESK FOR AL SHAMEL TRAVELS.
FOLLOW THROUGH AND SET UP THE TRAVEL AND TICKETING POLICIES BETWEEN ALSHAMEL TRAVELS / AGILITY LOGISTICS AND Fcm TRAVEL SOLUTIONS WORLDWIDE.
HANDLED TRAVEL RESERVATIONS / TICKETING / HOTEL RESERVATIONS / CAR RENTAL AND HOLIDAY PACKAGES FOR SEVERAL CORPORATES LIKE FLOUR INTERNATIONAL / SIEMENS / SECURIFORCE / Dyn CORP INTERNATIONAL.
HEADED A TEAM OF 15 WELL QUALIFIED TRAVEL ADVISORS AND TICKETING AGENTS.
CORDINATED WITH THE COMPANY HEADS AND DEPARTMENTAL SECRETARIES FOR OFFICIAL TRAVEL REQUIREMENTS AND PERSONAL HOLIDAY PACKAGES.
HEADED THE TICKETING AND TRAVEL GROUP DURING THE EMERGENCY EVACUATION TO ENABLE TICKETING AND AIR PASSAGE FOR THE EMPLOYEES / FAMILIES AND THEIR PETS IN JAN 2003
LIAISED BETWEEN THE HEAD OFFIC ( UNITED ARAB SHIPPING COMPANY) AND ARATRANS TRAVELS FOR VARIOUS OFFICIAL AND PERSONAL TRAVEL NEEDS AND HOLIDAY PACKAGES.
ASSISTED AND HANDLED WALK -IN CLIENTS AND ASSISTED WITH OMRAH AND HAJJ GROUP BOOKINGS AND TICKETING.
STARTED AS A TRAINEE FOR TICKET AND RESERVATIONS. WAS PROMOTED TO COUNTER STAFF AND TICKETING AGENT.
Attained a graduation certificate from the Bombay ( mumbai ) university in 1990 with majors in accounts and commerce