Customer Support Representative for USA projects...
The Resource Group
Total des années d'expérience :2 years, 6 Mois
The Resource Group:
Worked in TRG largest BPO company in the world for their offshore campaign IDT- Integrated Discounted Telecoms Based in Newark, New Jersey. As a CSR the main task to cater their current customers and prospects as well to sign up for the home landlines telephones and DSL and to provide them excellent customer services to upgrade them with new promotions, saving plans and new offers.
TRG, project No: 2
I used to conduct medical surveys on DTX campaign in order to conduct health care survey for the diabetic patients in USA. The project was related to diabetes I worked there till the campaign last.
Axact Inc,
Senior Offshore Executive for their International project and my major task was to providing high quality-value added outbound and inbound call center services which help Clients to better utilize their time, money &
resources, resulting in improved bottom-line.
Softech Corporation (Pvt.) Ltd.( 360 training.com)
I had worked there as a CSR for their online certifications
Related to different US industries and my main task was to
Provide customer service to the students related to their
e-learning exams, certification validation and its State Board
Credits, licenses and compliance's
I took my Bachelors degree in the field of business and commerce, where my major subjects were, financial accounting, cost accounting, principles of management, economics, business communication, auditing and computer applications in business.. This bachelors degree was for two years..