Associate Practice Director
Apps Associates
Total des années d'expérience :15 years, 3 Mois
As a business leader for the practice with P&L Responsibility, responsible for multiple customer projects delivery, ITIL based process adherence, process improvement, productivity, budgeting, job allocations, recruitment and client management. Responsible for account farming, evaluate delivery success and continued customer satisfaction, participate in escalations and drive resolutions. Collaborate with inside sales team, participate in qualifying the leads, participate in calls with prospective customers. Develop new service offering launch strategy.
Program Management comprising 20+ clients and deliver on Service Level Agreements (SLAs) in projects based on onsite-offshore model worth USD 3+mn. Successfully launched Amazon Labs with Oracle Technologies.
Responsible for launching new service offerings for DBA & RDBA services
Program & Infrastructure Manager
Responsible for planning, executing, monitoring & controlling programs and projects worth USD 1mn while maintaining profitability as per company norms
Created & maintained 15 Oracle applications, 13 PeopleSoft & 4 Oracle life sciences instances hosted on 20 servers comprising Sun, Linux & Windows
Nov 06 - Aug 08 Business Leader - Upgrade Services of Oracle products
Team Size - 30
Responsible for developing and implementing applications in new computing architecture environments, using emerging technologies to upgrade systems. Responsible for up-grade projects worth up to USD 3mn for Sri Lankan Airlines, GE, Brocade and pilot upgrade for Oracle E-business suite financials, FSCM, OPM and PeopleSoft HCM
Extensive expertise in Asset Creation:
Process Dimension: Authoring methodology for upgrade of Enterprise Applications very extensively. This is a handbook for the reference of Pre-Sales, Project Mangers of Upgrade engagements and a guide and training material for Team Members.
Proliferation: Conducting webinars, training on methodology.
Conducted Knowledge Sharing Sessions for all Associates.
Distinction of developing and implementing applications in new computing architecture environments, using emerging technologies.
Apr 06 - Nov 06 Delivery Manager Malaysia
Responsible for project management, performing Sybase DBA activities and migrating data center from Hong Kong to Malaysia.
Certification In Global Leadership, Executive MBA Program