Manager Operations
Arwa Shipping Agency Agents Hapag Lloyd
Total years of experience :15 years, 11 Months
Perform management functions that may include; but not limited to
* Primarily accountable to manage/oversee all functions of operations, equipment management, claims, damages, SDR/VDR
port related and equipment issues.
* Support vendor evaluations as per principal’s manuals and monitors vendor’s service level. Analyze costs and determine
the cost effective vendor solution.
* Efficiency planning and coordination of administrative activities to ensure accurate results in all aspects of agency related
operations.
* Ensuring continuous review and improvements of operational processes to ensure accuracy and compliance.
* Oversee daily monitoring efforts to ensure productivity objectives are meet.
* Plan, direct and maximizing all inventory functions.
* Ensuring idle time is reduced and implementing process for follow up of idling containers.
* Liaising with the import team on follow-up of long overdue units and follow-up with port for auction and disposal units.
* Focal point of principal for all cost, equipment and vessel related issues.
* Making sure that special instructions are followed and utilizing appropriate methods at all times.
* Confirming all deadlines and priority cut-off times are met.
* Investigating claims, analysing evidence, assessing legal liability, determining strategy, defending claims, negotiating
settlement and pursuing recoveries
* Supervising operational resolution of damaged container issues and subsequent cost recovery actions
* Maintaining awareness of the business context and company profitability, including budgetary control issues.
* Have constant dialog with the Assistant Managers and Supervisors on daily operational issues and events.
* Lead, guide, coach colleagues and develop personnel to ensure appropriate back up/successors in all key positions.
* Participates in strategic business development and manages high-level clientele.
* Foster team environment within the company and demonstrate strong leadership skills
* Supports the commitment to the Company’s Core Values
* Acted as Management Representative for Agency audit by the principal.
* Improved the operation and accounting procedures
* Developed and Implemented new IT system
United Africa Feeder Line UAE LLC
Responsible for securing new customers, and maintaining and developing existing accounts
* Identify potential customers and register opportunities in turn; relentlessly pursue realization of such opportunities leading
to revenue for the company.
* Handling vessel operations (container, tankers, dry & special vessel)
* Prepare and sending CBF/TDR to principal and terminal.
* Ensuring vessels max utilization of space taking into consideration safety of vessel.
* Adhering to guideline as stipulated by principals for loading OOG/IMCO/Perishable cargoes onboard container vessel.
* Liaison with principal and terminal/port for berthing/planning/loading/discharging of vessels (containers, tankers, dry,
special vsl)
* Ensuring that team is fully prepared to handle vessel coming in port and all pre-arrival formalities are dealt with.
* Preparing and sending PDA’s to owners/charterers.
* Quoting and filing rates, slot loss for OOG shipments and IMCO confirmation as per Principals guideline
* Maintaining Statistical data for bulk (dry and liquid) cargoes in and out.
* Ensuring that contractual deadlines and target are met
* Assisting in preparation of annual budget and examination of variances.
* Independently handling Feeder Sales and Ops.
Highlights
* Maintaining strong relationship with client for Feeder sales
* Efficiently handling vessel operations covering all aspects.
* Ensuring effective turn around of vessels and all local formalities are met.
* Appreciated for 0% errors/omissions when preparing PDA.
Responsible for securing new customers, and maintaining and developing existing accounts.
* Meet and exceed target set in terms of contributing and generating revenue for the department.
* Identify potential customers and register opportunities in orient; relentlessly pursue realization of such opportunities
leading to revenue for the company.
* Negotiate with the accounts as per price guidelines given, looking to maximize profits.
* Support Customer Service and work closely with Operations and Documentation on the execution of customer service
contracts.
* Assimilate market information and take part in the overall business development through weekly / monthly sales
meetings.
* Maintaining Statistical data and analysis as per requirement for in-house and principal’s.
* Liaison with principal office for quotation of special cargoes, Project sales and fixture note negotiations
* Prepare and send booking forecast to principal.
* Freight negotiations and filing rates, slot loss for OOG shipments and IMCO confirmation as per Principals guideline
* Fully aware of the in-house IT system and DP world online system.
* Assisting in preparation of annual budget and examination of variances.
* Voyage/Lay time calculations, fixture negotiations, pre/post fixture work for project cargo
* Negotiated and prepared the fixture note contract leading to clean fixture
* Preparation and follow-up of freight /charter hire invoices
* Analyses and draw specific market approaching strategies considering individual client's/traders requirements
Highlights
* Developing new market and client base
* Project cargo/Fixture note negotiation and adherence to terms n conditions
* Generating new client base while maintaining strong hold on the existing.
Handled all bookings according to weight and TEUS allocation as provided by the Principal
* Coordinating with central planning and terminal for container load plan.
* Ensuring vessel is having max loading weight/teus having mix containers onboard.
* Adhering to perishable guideline for container loading as laid by principals.
* Responsible for rate filing for individual customers and recovery of outstanding invoices.
* Handling external communication, corresponding with foreign agents, following up on outstandings, operations and
invoicing.
* Coordinating with the terminals on daily basis for various operational and commercial issues and handling all
regulatory documents to local authorities/ports for PCC, General Cargo vessels and LPG Tankers.
* Slot selling with respect to Feeder Service - OSS and managing customer relationship.
* Reporting Terminal Departure Report to principals. Load Break Down to principal on 3/2/1 basis.
Highlights
* Known for ensuring that all pre-requisites of the vessel coming in port are met leading to smooth operations.
* Successfully co-ordinated with terminals/stevedore to ensure vessels' minimum port stay
* Recognized for timely and accurate reporting enabling data was transmitted well within deadline
* Optimized space utilization.
Orbiter (A/D of Cowasjee Group). - (Agents for
18 years of experience in Operations, Container Management, Chartering,
Developing, maintaining and managing the customer base
* Coordinating with slot partners for Far East service.
* Quoting slot loss for OOG shipments and IMCO confirmation as per Principals guideline.
* Sending Pre-arrival notices and Loading confirmation.
* Ensuring recovery of outstanding amounts.
* Business development and client base expansion.
* Preparing and sending CBF to principal and other reporting.
Highlights
* Maintained strong business relationships with a wide network of clients.
* Expanded client base thereby ensuring growth.
* 100% recovery of outstanding to improve revenue flow.
* Ensured maximum space utilization to drive profits.
* Successfully Planned and executed bookings for 15000 mton space.