vijayakumar pr

System Engineer at Exemplarr Worldwide ltd

• India - Chennai
• April 2008 to October 2011

 Providing IT infrastructure management support for Exemplarr users globally.
 Giving first time resolution for all the tickets raised by users through an application named “Adventnet” which includes incident, problem and change management.
 Implementing, Managing and Maintaining Microsoft Windows Server 2003
 Environment
 Managing Desktops, Laptops, and Servers with Windows Operating System.
 Creating & Managing Active Directory Users Globally.
 Installation of Operating Systems Win XP, Vista, Win 7, 8 & Win 2003 Server.
 Configure and Manage Email clients Lotus Notes, Zimbra, Microsoft Outlook & Outlook Express.
 Installation of Software Packages w.r.t. the Project Requirements
 Installation of device drivers & hardware components and troubleshooting on it.
 Configuring of Printer both local and network and managing the Plotters and Scanners on network.
 Implementing Wireless Access point and securing the wireless network synchronizing with monitoring and managing on servers.
 Create shared folder and provide access for the same on server upon request
 Configuring & Maintaining Antivirus and monitoring the updates.
 Supporting users by Incident managing through Phone, E mail and SMS support.
 Key person to lead the IT - Infra and the service Desk at the Level 2 supports.
 Active Participant in Windows 7 migration on the Client environment.
 Managed all the Client machines through WSUS.
 Supported and Managed on Video Conferences, TelePresence and other Conference methods on Polycom, Tanberg and other devices and also on CISCO Integration.
 Behalf of the users the Incidents are raised and analyzed by the service desk without escalations
 Backup and Restoration using Symantec tape drive.