Senior Project Manager IT Infrastructure Operations
Larsen & Toubro Infotech Ltd
Total years of experience :27 years, 1 month
•Managing IT Infrastructure Operations for Larsen & Toubro Infotech Ltd Bangalore/Mysore Location spread across 3 campus with an employee strength of 3800+. (Had setup DATA & Voice NW with a Data Center & 30 Server Rooms for Campus of L&T Infotech, Bangalore for 4000+ users)
•ISO 27001 Lead Internal Auditor, Overview & Manage IT operations under ISO27001-2005, ISO20000, ISO9001 & ISO 14000 compliance requirements and ensuring practices in line with Organizational/Legal/Standards
•Internal Lead Auditor for ISO 27001-2005 & ISO 20000:2011 practices
•Managing a team of 45 Engineers that provides operational support for LAN, WAN, Messaging, Hosting, End user computing, Information Security, Voice services in Production, Test and Development environment supporting a complex & hybrid NW infrastructure and application environment with 150+ production servers & 150 + Test/Development servers
•Customer interaction across globe for NW connectivity planning, implementation (VPN, LL and MPLS) setup in line with Customer/Organizational & legal security requirements, responding to Customer RFI on Information Security & Infrastructure capability.
•Responsible for budgeting requirements of Bangalore/Mysore Center IT operations & service management considering variables & complexities in operational changes for projects with attention to financial constraints & its implementation
•Functional Team member for periodic review of Enterprise IT Service & Operational processes like Incident, Problem, Change, and Capacity etc. that is established & implemented for a structured IT process in Organization
•Build & Maintain vendor relationships, managing the purchase of hardware & software products, also ensuring that company assets are tracked & maintained
•Prepare & Review periodic reports of all IT Operations and address issues as appropriate, identifying areas for improvement in operations and addressing it to closure & achieving KPI goals set by management
Team Lead for Facilities Management for Jet Air India Limited, Mumbai.
Environment:
Hardware: IBM X445 servers, Compaq DL & ML Series, Fast-T Storage devices, HP Net-servers.
Server OS: Windows NT 4.0, Windows 2000 Server.
Application: Microsoft SQL 2000, Microsoft Visual Studio, Citrix Meta-Frame etc.
Desktop: 350+ P4 Desktop and its maintenance.
Administration of ccMail 8.x Server
Installation, configuration & administration of ADS.
Implementation of GPO templates and applying them to windows 2000 Domains, Servers & Workstations.
Studying the policies to be implemented in ADS and testing the same in a Pilot environment with client applications before implementing through Group Policy.
Configuration & Integration of Time Sync Server in Windows 2000 ADS.
Installation & Configuration of Additional Domain Controller.
Implementation of Microsoft Clustering Services for SQL 2000 Database.
Implementation & Administration of Citrix Meta-Frame Farms for Application Publishing across LAN & WAN.
First level support for all services like Mailing (Exchange2000), Server hosting, web sites, Network etc.
Backup Activities of servers, its implementation & testing.
Administration of Internet Connectivity, using 128Kbps ISDN line with Win Proxy Server.
Installation and configuration of Windows NT Server, Windows 2000 Advance Server & Professional, Window 98 Workstation, MS Outlooks, Outlook Express for Mail Services and WINS server.
Administration of Windows NT Server.
Evaluation of assorted S/W and Network products.
LAN Network Monitoring and troubleshooting.
Setting up Systems, Securities and Standard Operating Procedures.
MCL has been the pioneer of CTI technology and services - right from CTI hardware development to software, CTI deployment and maintenance services. CTI services by MCL involve system design, application development, its deployment, testing and maintenance. CTI products by MCL include Automatic Predictive Dialers, Interactive Voice Response Systems, Call centers, Voice Call Loggers, Automatic Speech Recognition and Text to Speech functionality.
My Job Profile is Customer Support Engineer
•CTI cards Hardware design, manufacturing & testing.
•Development of its Firmware, Application testing and integration with various databases.
•Installation, maintenance & servicing of CTI Systems and its integration with existing databases for clients.
ISO27001 : 2005 Auditor - Certified & Trained by TUV SUD *Post-Diploma in Computer Applications, From TKM College of Engineering, Kollam, India. (Date: July-1995) *MCSE – Microsoft Certified System Engineer From Microsoft Certification ID: 7331372 *IBM Server xSeries Maintenance, From IBM, Mumbai *Netware 6 & Groupwise 6 Administration, From Novell India, Mumbai *Switch Router Configuration & Management, Web Switching & Load Balancing. From Foundry Networks, Goa *IT Security Awareness, From G4S Security Services, Bangalore. *CA BrightStor ARCserve Backup 11.5, From Computer Associates, Bangalore *Red Hat Linux System, Network & Security Administration, From LLC (Red Hat India), Bangalore *ISO 20000 IQA Training, From Bureau Veritas, Chennai