Vimal Vyas

Head - Service Quality ( Customer Experience ) at Tata Unistore - Tata Cliq

• India - Gurgaon
• October 2021 to June 2022

Assistant General Manager at Vodafone - India

• India - Mumbai
• May 2018 to October 2021

Program Director - Customer Experience & Excellence at Orange Business Services - Other Locations

• India - Gurgaon
• May 2018 to October 2021

• April 2014 to May 2018

Built quality function for entire business/services
• Designed & deployed customer experience strategy/programs
Key Achievements:
• NPS Rank 1 in - 80%+ circles, 2 business segments
• Service model transformation, PO to cash, back-office automation

Manager at Verification Services- NHBS

• September 2012 to November 2013

Manager at Ops Excellence- Cafe Coffee Day

• October 2010 to September 2012

Asst. Manager at India Telecom Infra Ltd

• India
• May 2009 to October 2010

Quality & Audit Lead at Tata Communications Ltd

• India
• October 2006 to May 2009