IT technician
IT Techhnician
Total years of experience :5 years, 0 months
IT technician Atlantis the palm Dubai Habour inn club May 2012 - aug 2013
• Implementing machine repair
• Administering network to the company
• User support team leader
• Head of data management, backup and restoration of computers
• Advice, keeping in touch, leveling up things with the IT manager
• IT supervisor
• Installation, restoration, registration and maintenance of company software's on computers
• installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• replacing parts as required;
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritising and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
• testing and evaluating new technology;
• conducting electrical safety checks on computer equipment.
IT Technician Ministry of Gender social and children development dec 2011-April 2012
• OS installations
• PCI checkups and other peripherals
• Antivirus installations and server control
• Head of Hard disks controls and restoration of lost data
• Intranet maintenance and designing using Zambra and cynin
• Network upgrades, scanning using nmap, netcat, nessus, metasploit
• System analyzing and designing
IT Technician IAT campus Nairobi, Kenya july 2008 - Dec 2011
• Network configure
• Application launching
• Hardware maintenance
• Updating of software
• Installations of missing pluggings
• System administration
• Member of the user support system
• System analysis and design
• Campus poster design
IT Techhnician safaripark hotel april 2009 - june 2010
• Hardware maintenance
• Updating of software
• Administering network to the company
• User support team leader
• Head of data management, backup and restoration of computers
Higher Diploma in Business information and communication technology 2010 IAT (institute of advanced technology)
Certificate of Secondary Education 2009 Ruaraka High school