Network Engineer
Emirates
Total years of experience :19 years, 9 Months
Interglobe-technologies - April 2014- Present - (On Contract for Emirates)
As Network Engineer in Networks department (April 2014-Present)
Providing 3rd level network support for 2nd and 1st line Network engineers
Design and implementation of LAN upgrade in various Emirates Group corporate buildings. This also involved incorporating new technologies
Expert in multivendor design including Cisco, Juniper, Bluecoat, Infoblox, Tipping Point etc
Involved in project to strengthen infrastructure for all network device
Interacting with Vendors and managing them as per the agreed SLAs.
Planning, designing and implementing new services, products and projects within the network infrastructure domain
Managing and maintain core network architecture (MPLS and IP).
Acting as a subject matter expert in the areas of Service provider networks, MPLS, BGP and Data Center Interconnect technologies
Interfacing and coordinating with external business partners and service providers like Etisalat, Du, SITA, ARINC, Dubai Airports and Cisco for support and new implementations
Planning and executing network outages, software and hardware upgrades.
Interface with the level 2 teams and vendors to define root cause for difficult to resolve or chronic problems in the network
Providing consultancy and support for projects and technology teams for new implementations and extensions of existing ones
Installing and maintaining all network components (switches, routers, and firewalls).
Installing and maintaining network management software (e.g. Juniper NSM, Tipping point SMS, Cisco CSM and Cisco ACS).
Traffic shaping and bandwidth management
Participate in selection of networking technologies and products for implementation
Disaster planning and recovery
Researching technological developments and roadmaps for networking & security
Mentoring junior staff
Working as Level 2 Engineer in NOC, responsible for troubleshooting the faults in IP Network and services within SLA
Implementing & supporting a converged FIXED network for DU and its customers and ensuring High availability and minimal downtime of the network.
24x7 on call duty of handling mainly Key VVIP Account, Enterprise and few Residential Consumer Trouble tickets.
Testing Vendor equipments if affected on site @ NOC for issue related to Full configuration Erase, Password Recovery, Node Failure, ROMMON issues, Device Hung states, etc
Timely Escalation of Issues with Problem Definition, Troubleshooting, Root Cause to Fiber Optics, Redline (Wireless Vendor), Cabling, Field Provisioning, GMS, TSD and other problem specific teams.
Configuring, Testing and Troubleshooting Layer 2 and Layer 3 MPLS Circuits for Du Key Account customers
Troubleshooting for Customer configured VRF if that’s been added on the Specific MAR’s and POP routers(Cisco 10720, 7600’s) s Troubleshooting for PE to CE routing protocol configuration and neighbor recognitions issues S Adding the Customer Private addresses on the Customer VRF (Virtual Route forwarding) and advertising it to other PE’s for generation of unique 96 bit vpnv4 routes.
Configuring Hub and Spoke and Full Mesh connectivity between the PE’s and checking if the MPBGP relationship is established and connectivity is routed aptly
Checking for import as well as export values to check the sharing of particular subnet ranges between the PE’s
Checking if the RD (Route Distinguisher) is defined on the PE for the customer VRF is as per the du policies
Configuring and troubleshooting on Du IPTV Customers (MSTV & Kreatel Decoders) over Cisco, Packet front, Huawei and MSAN platforms involving troubleshooting ranging from multicasting igmp grouping issues to troubleshooting on Standard and Extended Access-lists to define accurate multicast channel broadcast to right subscriber.
Configuring, troubleshooting and testing for Broadband configuration, from advertising the routes over internet backbone from the respective Route reflectors to Customer end access Cisco, 3COM 4400 series, Huawei, WWP and Tilgin.
Configuring accurate policies for speed testing, resolving CRC\ Collisions, Grunts, Duplex, etc related issues for both UTP RJ45 and Fiber Optics (SFP) connections.
Troubleshooting on Packet Front ASR (Access Switch Routers) for small sized business and residential customers for ADSL PPOA, PPOE connections which was managed via SPECS(Service Provider Ethernet Controller Systems) and backend server through BECS(Broadband Ethernet Control System)
Troubleshooting on Cisco 4500’s (4506, 4509), Cisco 6509(Cat OS), Cisco 3700’s layer 3 switching infrastructure for variety of layerl, layer2 and layer 3 issues.
Troubleshooting on IP routing protocol, OSPF using different process, advertising internet prefixes all the way towards the internet backbone router (GSR’s).
Configuring and troubleshooting on STP. RSTP, PVST, HSRP, Inter-vlan routing, Router on Stick Model, etc
Issues handled ranging from Severe STP loops, Mac Address Broadcast storms, High CPU utilization, Designing issues with PVST, Root bridge Issues, Implementing Root guard, Access port BPDU security mechanisms, etc.
Troubleshooting on complicated network setup involving Cisco 7609 > Cisco 6500 > Cisco 4500 > Wireless Redline AN50 > Cisco 3560(Customer End 8 port switch) where connectivity was laid on both Fiber and Wireless Infrastructures.
Software's & clients used like Secure CRT, Pivotal, Siebel, HPSM, Marconi soft switch, Tandberg IPTV, Latens, OBI, Vood Centre Manager(VCM), ZMS - Zhone Management Server), SPECS-Service Provider Ethernet Controller) and various others for remote troubleshooting for providing triple-play services to end users.
Myself as a shift lead in managing a team of 5 to enhance over quality on service assurance and fulfillment as a part of CEP (Customer Excellence Program).
Quality analysis for Customer Trouble Tickets resolution and work orders
Highlight and present Quality issues in CSM domain to higher management.
To improve workflow, to identify and fill process gaps, to enhance resolution rate and recommend overall enhancements
To take appropriate and recommended actions to improve quality of stakeholders under customer operations Back office
To identify common or repeated faults for customer complaints, highlight it to higher management and involve respective service owner until a permanent fix.
Based on findings suggest improvements to processes in order to effectively achieve KP'Is and SLA's.
Develop and implement procedures, practices and work methods to ensure work unit effectiveness and efficiency
Recommend changes in Knowledge Base to improve the resolution of customer complaint at First level itself
Manage coordination with other departments, teams, vendors, and suppliers to determine business requirements, execute projects, and set du service standards
Analyze performance indicator for Work orders and Trouble Tickets and presents performance reports to higher management.
Coordination of end-to-end processes Task Based Project
Programming and execution of all customer installation, commissioning and service handover activities within agreed SLA’s/KPIs.
Ensuring proper co-ordination between the Activation Technician and the Field Operations Team for customer installation activities.
Ensure that all customer provisioning faults are restored in accordance with agreed SLAs/KPIs.
Monitor Team performance and activity
Develop appropriate support materials and communication items necessary for a success of project
Specific support and coordination with the Team Leader on product & service requirements
Escalating suitable cases to Other Senior NOC Staff, Video Team, and Voice Team Cabling Team.
Produce daily, weekly, monthly performance reports
Activation of Internet, TV and Voice services for new costumers.
Monitoring & Troubleshooting network which having Internet, TV and Voice Service.
Data provisioning & activation - Packet front/Cisco (Service Provider Ethernet Control System 2 & 3) Huawei U2000
Voice provisioning & activation (Marconi & Nortel soft-switch) IPTV, MSTV provisioning & activation (Tandberg TV, Latens system manager, Alcatel Lucent OBI)
Amendments /services modifications (resume, suspends & deletes)..
Configuration of services in Cisco, ASR’s, 3-COM, Huawei Routers & Switches, GPON, MSAN technologies based upon the customer requirement
Creating Access-List, VLAN, Policies based on service
Monitoring and Troubleshooting in Routers and Switches
Designing Static-IP for TV and Internet in the PACKET-FRONT
Supporting core layer, distribution layer and access layer issues.
Troubleshooting Cisco layer 3 devices that include checking VLAN, ACL, OSPF Status and IGMP for video.
Specific support and coordination with the Team Leader on product & service requirements
Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Works with help desk and network operations staff as appropriate to determine and resolve problems received from clients.
Trains and orients staff on use of hardware and software.
Installing and troubleshooting Antivirus (Norton MacAfee) Firewall.
Implementing fault-tolerance with RAID level1 and RAID level 5
Recommends and performs upgrade on system to ensure longevity.
Assists in maintaining LAN/WAN records
Supervising and administrating on Routers, Switches and on the ADSL connection (with public IP).
Configuring VLANs and Inter VLAN Routing.
Group policy, Disk Quota Management, Backup
Installing and Configuring DNS, WINS, and DHCP servers
Installation, implementation, integration, security, and administration
Handling Classes for CCNA, CCNP preparing Students
Handling Classes RHCE preparing students