Senior Manager - Business Development
Genisys Information system (india) private ltd.
Total years of experience :18 years, 1 Months
• Responsible for business development and managing the end to end operations as well as the P&L for the Professional Services BU which caters to T&M based contract staffing as well as fixed price solutions to Fortune 500 clientele.
• Initially reporting to VP Sales (India) and now directly to the Director & President (India Operations).
• Responsible for identifying prospective clients and acquisition of new business thus expanding the Professional Services BU.
• Responsible for generating business from the existing clientele, targeting the opportunities from a geography independent perspective and thereby achieving the business targets.
• Identifying & developing new streams for revenue growth and maintaining relationships with customers and partners to achieve repeat business
• Mapping the clients' requirements and providing business solutions through new proposals, presentations and demonstrations.
• Also responsible for architecting solutions and responding to RFIs / RFPs.
• Planning and implementation of new delivery strategies in tandem with the client requirements and driving the delivery team to the achievement of the same.
• Holding weekly and monthly reviews with the delivery as well as the operations team to ensure smooth functioning and flow of business.
• Meeting up with the client project stakeholders regularly to get feedback on the performance of existing services delivered as well as to procure forecast of upcoming needs so as to design strategies for proactive solutions,
• Acting as the final level escalation point for all HR, vendor management and finance related functions related to the professional services BU.
Sales and Marketing
• Running the sales and marketing operations & accountable for increasing sales growth and driving sales initiatives in order to achieve business goals.
• Identifying prospective clients, generating business from the existing clientele, thereby achieving the business targets.
• Identifying & developing new streams for revenue growth and maintaining relationships with customers and partners to achieve repeat business.
Key Account Management
• Mapping the clients' requirements and providing business solutions through new proposals, presentations and demonstrations.
• Identifying and networking with prospective clients, generating business from the existing accounts and achieving profitability and increased sales growth.
Relationship Management
• Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.
• Attending to clients' complaints and undertaking steps for effectively resolving them.
• Interacting with the customers to gather their feedback regarding the product satisfaction.
• Handling Relationship with multiple principal organizations in India and abroad.
• Responsible for managing the account, business development, talent acquisition and delivery for the offshore and domestic requirements of clients like IBM, JPMC and Verizon in various major cities all over India
• Reporting to the General Manager and managing a team of 18.
• Responsible for creation and implementation of talent acquisition strategies and streamlining the existing processes so as to ensure smooth flow of the process right from sourcing to on boarding and employee retention.
• Forecasting the future trends of client requirements and building competency for the same.
• Emphasizing the team on adhering to non traditional sources of talent acquisition (e.g. networking sites, referrals, forums / technical groups/ blogs, job fairs, campus etc.)
• Ensuring that even the most challenging of requirements are catered to within the client deadline and ensuring that the highest qualities of resources are delivered within the least possible time.
• Responsible for ensuring that drop-outs and BDs do not occur and creating effective strategies for the same.
• Responsible for establishing and managing relationships with the client managers in Chennai, Hyderabad and Gurgaon regions for IBM India account
• Responsible for gathering requirements from the client, pushing the profiles for feedback and procuring heads-up from the managers
• Deputed by Collabera at IBM Chennai for 3 months and IBM Hyderabad for 2 months for working closely with the project teams and developing business.
• Acting as escalation point for all sub-vendors and vendor related issues.
• Acting as the escalation point for all operational and employee relationship issues.
• Defining KRAs for the entire team and ensured the achievement of the same.
• Conducted a half-yearly and annual performance measurement review for the entire team and subsequently designed a performance development plan according to each outcome.
MBA e-Business from the Institute of Business Management and Research, Chinchwad, Pune with major specialization in e-CRM and B2B Marketing and minor specialization in International Business.
Completed MPM (Masters in Personnel Management) as an evening full time course from Pune University with specialization in Recruitment and Selection.