Assistant Manager -Mortgages Recoveries
AMLAK FINANCE
Total years of experience :20 years, 8 months
• Manage the recovery and legal litigation portfolio
• Liaise closely with legal to monitor and fast track legal proceedings and repossessing of properties
• Maximize cost effectiveness of Legal collections and protect the Bank's commercial interest
• Manage the debt liquidation calling team for calling on Negative Equity for out of court settlements / Remedial solutions
• Monitor and Fast Track Rentals process to match cash flows
• Formulating comprehensive MIS’s for the department highlighting overall performances
• Improve existing systems and processes to achieve targeted efficiencies and quality standards.
• Close monitoring of agency performance
• Working closing with Internal Audit for process improvements
• Reengineering of processes and polices for overall performance improvements
B) EMIRATES NBD, Dubai Nov 2005- Jan 2013
Position: Assistant Manager - Pre charge off and Recoveries (Personal loan, Auto loan and Cards)
Responsibilities
• Managing provisions within the budgeted numbers so as to control the hit on the bottom line.
• Portfolio analysis and management
• Maximize cost effectiveness of the Debt Collection teams
• Ensure the efficient, effective and optimum running of the unit to achieve maximum productivity
• Product and Process improvements (system enhancements, process managements - Field visits, car repossession, legal filing etc.)
• Establish effective management information and targets to monitor performance and control of operations and systems
• Meeting high net worth clients for relationship management & smooth flow of future payments
• Analysis for fraud control through behavioral tracking and initiating corrective action thereafter.
• Manage the performance and ongoing development of the team.
Achievements/Milestones: • Nominated for Certified Manager program - affiliated from Harvard University
• Implemented and set up of the dialer in the collection centre, supervise and manage the daily activities on the dialer. Supervisory activities preformed on the dialer. Training of agents on dialer.
• Member of the User Acceptance Test (UAT) program for the new collection system - Finnone and Finacle
• Expert in MIS reporting and presentation skills
• Involved in the integration and migration of NBD portfolio from Prime to Vision plus - harmonization process.
• Actively involved in the Wildfire project - Mckinsey Model
• Conducted trainings for Financle
• Rated outstanding performer for 5 years
C) ABN AMRO BANK, Dubai May 2004 - Nov 2005
Position: Team leader for soft bucket collection
Responsibilities
• Handled a team of 7 members, ensuring effective team coordination and achieving group targets.
• Responsible for handling all the VIP accounts in terms of collection, Query Resolution, usage monitoring & financial exposure & risk management.
• Reporting of MIS for soft buckets in terms of absolute performance at collector and portfolio level to the senior management.
• Reducing the forward flow of accounts to further buckets
• Close and persuasive follow up with delinquent customers
Achievements
• Regular recipient of Best Performer Awards (Quarterly & Monthly)
• Set a benchmark in the team for "90% Collection within due date" for Credit Cards. This best practice was replicated in the entire group.
• Certified as a "TTT" ( Train the trainee) in collections and negotiation module - 2005
Executive MBA majored in Finance March 2005 - March 2007 -S.P. Jain Center for Management
Bachelor of Business Administration in Finance September 2001- April 2004 -Emirates Center for Management and Information Technology, Dubai (Affiliated to Champlain College - Vermont, USA)