Receptionist cum Customer Service Associate
ADB Safegate Gulf LLC
Total years of experience :16 years, 11 months
Responsible to provide administrative function and assist all customer concerns and inquiries
Provide administrative support by arranging hotel and flight bookings, planning and preparation of meetings and function venues, etc.
In charge for guests and visitors reception, answering phone calls and enquiries, and monitoring of stocks and replenishment of office supplies and other consumables.
Liaising and coordinating with counterparts from Sweden and clients around the world regarding stocks, pricing, and other order-related matters.
Responsible for providing customer feedback as required and ensure follow-ups are made for pending orders and payments from customers.
Involvement and support for the implementation of Jeeves, most especially in the preparation of invoices and other financial documents.
Organize the daily office routines and provides clerical duties such as filing, photocopying, updating monitoring templates and sending the regular weekly activity plan to all associates.
Accountable to develop, manage, and execute procurement strategies.
• Prepared request for information (RFI), Request for Quotation (RFQ), Request for Proposal (RFP) and other documents and facilitated bidding for the supply of goods and services on competitive basis.
• Processed Purchase Orders / Service Contracts, Amendment and other Contracts.
• Contributed to the cost savings initiatives on procurement process with the collaboration and partnership with cross-functional teams.
• Managed and built supplier relationships that contributed to the cost optimization and continuous improvement on supplier quality performance.
Responsible for processing purchase orders that involves negotiation and canvassing with accordance to the purchasing policy and procedures
• Established a purchasing process that improved the PR-PO lead time leading to a smooth flow of materials and supplies at the least possible cost.
• Contributed to the cost savings by canvassing and negotiating maximum discounts on volume purchases.
• Participated in as Coke-one super-user of the procure-to-pay work stream which contributed in the success of P2P Processes.
• Performed daily canvass and negotiation of purchases to come up with the best quality at the least cost.
• Shared ideas, strategies and insights to co-employees that supported the attainment of our monthly KPI.
Accountable in monitoring of stock materials and supplies requirement
• Maintained the stock level of raw materials that contributed to five years zero inventory difference.
• Monitored and coordinated to area planning on the stock level of raw materials, other direct manufacturing supplies and spare parts.
• Contributed to the attainment of being #1 in USLE by ensuring the availability of raw materials, ODMS and spare parts.
Conducts and organize administrative duties and activities.
• Secretarial work for the entire Logistics Department
• Preparing Third Party Logisitics Contracts
• Compose reports, letters, presentation and all writing communications on behalf of the Logistics Manager
• Attending telephone calls from Suppliers, Sub Contractors and Clients
• Arranging hotel bookings and car rentals
• Organizes and maintains files and records to follow record keeping standards and to ensure smooth reference of documents
Transacts with consumers and costumers and presents product information and responds to customer inquiries
• Conducted sales of merchandise, check in inventory and effective merchandise display that contributed to the success and increase in market share.
• Saturated the area with picture of success