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wael abd-elrasoul nassar

S.R Customer Service Representative

xcite

Location:
Kuwait - Al Farawaniyah
Education:
Bachelor's degree, Business Administration and Tourism
Experience:
16 years, 10 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  16 Years, 10 Months   

October 2022 To Present

S.R Customer Service Representative

at xcite
Location : Kuwait - Al Kuwait
. Serves customers by providing product and service information and resolving product and service problems.
. Attracts potential customers by answering product and service questions and suggesting information about other products and services.
. Opens customer accounts by recording account information.
. Maintains customer records by updating account information.
. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
. Prepares product or service reports by collecting and analyzing customer information.
. Contributes to team effort by accomplishing related results as needed.
January 2018 To Present

E commerce team leader

at X-cite
Location : Kuwait - Al Kuwait
The E-Commerce Executive grows the e-commerce business by.
Improving the customer experience,
executing customer order fulfilment and maintaining the digital platform.
Conducts data analysis to generate data-driven market insights and manages relationships with business partners.
works in a fast-paced digital environment.
Ensures smooth operation in the e-commerce business.
Must be collaborative and results-oriented.
Must be technology-savvy and able to operate well under pressure.
October 2015 To January 2019

team leader

at Alghanim industry
Location : Kuwait
Team Leader: QM Team, Alghanim Industries (Electronics),
Achievements and responsibilities:

- Address Escalated cases of customers for both services and sales.

- Comply with customer’s problem and do whatever it takes to resolve the issue of the customer.

- Monitoring calls & team performance.

- Generating daily, weekly, monthly & quarterly reports based on team performance.
June 2012 To April 2014

customer care

at Alghanim
Location : Kuwait - Al Farawaniyah
we work at to help our customer to finishing problem them .then really . I gain many experiences help me to understand the staff and solutions to their problems in a positive way and that gave me new motivation to teach and provide the best solutions as quickly as Walt axiom depends on each person's thought and provide all my energy for the job and with minimal effort ..
July 2011 To May 2012

call center agent

at SAVECO
Location : Kuwait
We respond to customer service and work to appeal to them at the highest level of those who through marketing via the Internet and was considered the founders of the communications center and the company generally
November 2010 To July 2011

Shef & Cooker

at Cafe and restaurant leader
Location : Kuwait - Al Farawaniyah
The work of a cook and chef in this place full-time was prolonged for more than 14 hours
March 2011 To July 2011

Distributor

at Americana
Location : Kuwait
Distributor of food out of the company and me a driver for the distribution of the time 7 o'clock....
January 2010 To October 2010

sales man

at El Motaheda travel
Location : Egypt - Alexandria
In the field of marketing, ticketing and booking
January 2008 To October 2009

salesman then divier man professional

at picasso diving college
Location : Egypt - Hurghada
diver man and diving fun
February 2005 To May 2007

sign technician

at international blood transfer
Location : Egypt - Alexandria
In the field of blood analysis

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
June 2007

Bachelor's degree, Business Administration and Tourism

at University of Alexandria
Location : Egypt - Alexandria
Grade: 70 out of 100
.

Specialties & Skills

Customer Service

solving problem

leadership teamwork

freshdesk

Social Media

Online Trading

Customer Service Management

Call Center Management

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

Arabic

Expert

English

Expert

Russian

Beginner

Training and Certifications

PADI Diving ( Training )

Picasso
May 2008 (20 hours)

Hobbies and Interests

Share your hobbies and interests so employers can know more about you.
Help employers know more about you by looking at your hobbies and interests

.

Diving tennis

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