Total Years of Experience: 16 Years, 10 Months
October 2022
To Present
S.R Customer Service Representative
at xcite
Location :
Kuwait - Al Kuwait
. Serves customers by providing product and service information and resolving product and service problems.
. Attracts potential customers by answering product and service questions and suggesting information about other products and services.
. Opens customer accounts by recording account information.
. Maintains customer records by updating account information.
. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
. Prepares product or service reports by collecting and analyzing customer information.
. Contributes to team effort by accomplishing related results as needed.
. Attracts potential customers by answering product and service questions and suggesting information about other products and services.
. Opens customer accounts by recording account information.
. Maintains customer records by updating account information.
. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
. Prepares product or service reports by collecting and analyzing customer information.
. Contributes to team effort by accomplishing related results as needed.
January 2018
To Present
E commerce team leader
at X-cite
Location :
Kuwait - Al Kuwait
The E-Commerce Executive grows the e-commerce business by.
Improving the customer experience,
executing customer order fulfilment and maintaining the digital platform.
Conducts data analysis to generate data-driven market insights and manages relationships with business partners.
works in a fast-paced digital environment.
Ensures smooth operation in the e-commerce business.
Must be collaborative and results-oriented.
Must be technology-savvy and able to operate well under pressure.
Improving the customer experience,
executing customer order fulfilment and maintaining the digital platform.
Conducts data analysis to generate data-driven market insights and manages relationships with business partners.
works in a fast-paced digital environment.
Ensures smooth operation in the e-commerce business.
Must be collaborative and results-oriented.
Must be technology-savvy and able to operate well under pressure.
October 2015
To January 2019
team leader
at Alghanim industry
Location :
Kuwait
Team Leader: QM Team, Alghanim Industries (Electronics),
Achievements and responsibilities:
- Address Escalated cases of customers for both services and sales.
- Comply with customer’s problem and do whatever it takes to resolve the issue of the customer.
- Monitoring calls & team performance.
- Generating daily, weekly, monthly & quarterly reports based on team performance.
Achievements and responsibilities:
- Address Escalated cases of customers for both services and sales.
- Comply with customer’s problem and do whatever it takes to resolve the issue of the customer.
- Monitoring calls & team performance.
- Generating daily, weekly, monthly & quarterly reports based on team performance.
June 2012
To April 2014
customer care
at Alghanim
Location :
Kuwait - Al Farawaniyah
we work at to help our customer to finishing problem them .then really . I gain many experiences help me to understand the staff and solutions to their problems in a positive way and that gave me new motivation to teach and provide the best solutions as quickly as Walt axiom depends on each person's thought and provide all my energy for the job and with minimal effort ..
July 2011
To May 2012
call center agent
at SAVECO
Location :
Kuwait
We respond to customer service and work to appeal to them at the highest level of those who through marketing via the Internet and was considered the founders of the communications center and the company generally
November 2010
To July 2011
Shef & Cooker
at Cafe and restaurant leader
Location :
Kuwait - Al Farawaniyah
The work of a cook and chef in this place full-time was prolonged for more than 14 hours
March 2011
To July 2011
Distributor
at Americana
Location :
Kuwait
Distributor of food out of the company and me a driver for the distribution of the time 7 o'clock....
January 2010
To October 2010
sales man
at El Motaheda travel
Location :
Egypt - Alexandria
In the field of marketing, ticketing and booking
January 2008
To October 2009
salesman then divier man professional
at picasso diving college
Location :
Egypt - Hurghada
diver man and diving fun
February 2005
To May 2007
sign technician
at international blood transfer
Location :
Egypt - Alexandria
In the field of blood analysis
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