Operations Administrator
DMCC
مجموع سنوات الخبرة :17 سنة, 3 أشهر
Manage day to day activities of the department
database updation
assist walk in clients
Work on oracle for financial matters
Booking calender for top management
Tracking inventory and membership files
Financial report submission
Events managing and liaising with vendors
Cash collection responsibility when required
Knowledge of commodities in UAE i.e Diamond exchange, Gold, Agro etc
meeting minutes
Corporate Services Executive 03/08 to 10/11
Barclays Bank
• A member of the Corporate Service Unit, which is a one stop point for all corporate clients (treasurers, Finance Directors and accounts personnel) dealings related to transactions and account inquiries, investigations and complaints including guidance and information on Bank's products and services.
• Working remotely from the Relationship Management Team, being a member of the frontline servicing team, handling operational and procedural issues for the entire Corporate-banking portfolio.
• Serviced corporate clients and held meetings at the main branch as and when required.
• Maintain and improve high levels of customer satisfaction through prompt response
• Resolve customer problems and provide quality services as per agreed service-levels
• Back up for the team leader
• Assist the team leader in the monthly MIS reporting, on a daily basis
• Assist the team leader in the service councils held monthly and projects.
• Arrange team meetings to respond to team issues as and when required.
• Being the first level support contact for all Internet Front End/WPS, Door step banking related inquiries.
• Immediately responding to customer telephone/email/face to face inquiries in an efficient yet highly professional manner.
• Assign tasks to junior team members and analyze their end of day reports
• Perform root cause analysis on every complaint received
• Actively involved in planning the complaint management strategy with the Services Head and Team Leader in order to improve monthly complaint analysis using CRM.
• Verifying High Valued Transfers (HVT) done by agents.
• Follow-ups on online-banking, trade transactions, corporate account issues daily
• Handle queries related to trade & treasury products including Import/Export LCs, Shipping Guarantees, Post dated discounting cheques & invoices
• Assisted the Head of Corporate banking as a Personal Assistant from Sep-Dec 2008
Scheduled meetings at senior levels
Arranged client meetings
Arranged Car for meeting attendees and HOC
Managed airline services for corporate employees as and when required for business meetings
Responded to emails on behalf of the head of corporate
Customer Service Executive
Etisalat 03/07-12/07
• Handled customer inquiries and complaints related to GSM, landline, cable/tv, and internet
• Resolved customers' issues related to internet and mobile over the phone
• Scheduled customer complaints and dispatched technicians as and when required
• Assisted team leaders on urgent customer queries/complaints.
Junior Accountant
Stallion Printing Press, Sharjah, UAE 07/05 - 01/07
• Prepared monthly journal reports on company expenses
• Prepared monthly billing reports to be presented in the board meetings
• Maintained accounts and daily billings reports
• Ensured incoming revenues handling in a timely manner
• Worked closely with fellow accountants to ensure work was completed timely
Languages Ability: English (Read, Write & Speak); Urdu (Read, Write & Speak); Arabic (Read, Write);
• Preston University, Ajman - 2008 Bachelor of Business Administration - Course Work Completed: • Business Communication • Management Information Systems • Business Mathematics • Principles of Management • Business Comm. & Presentation Skills • Macro Economics • Retail Management • Financial Management • English Composition • Business Statistics • Psychology • Marketing
• Pakistan Islamic Higher Secondary School, Sharjah - 2005 Intermediate in Computer Science
