Reservation Executive
Sharmila Travels & Tours
Total des années d'expérience :6 years, 0 Mois
• Greet customers in cordial and enthusiastic manner and answer all queries politely and effectively.
• Maintaining correspondence for each reservation request as per date and month.
• Informing of the Hotel facilities, promotions, offers and packages.
• Following confirmation schedules as per instruction.
• Make necessary amendments to the guest booking.
• Follow up pending vouchers and letters.
• Acted as field officer for Banking & Delivery.
• Handle customer phones, mails, messages etc.
• Coordinate with various staff and department for administrative support and keeping record of operational activities.
• Schedule and coordinate meetings, interviews, appointments, and other similar activities for the head of department.
• Acted as English and Arabic typing and Perform general clerical duties including photocopying, faxing, mailing and filling.
• Make staff contract and work permit progress.
• Make travel and lodging arrangements for the staff.
• Maintain and distribute staff monthly schedule, vacation and attendance record.
Date Awarded: August 2010. Title: Internet & E-commerce. Major Subjects Covered: Internet and E-mail, Data Entry, Online Banking and E-mail Marketing. Name of School: Amazon Lanka Higher Educational Institute.
Date Awarded: July 2006. Title: Advanced Certificate in Travel Operations. Major Subjects Covered: Make appropriate travel arrangements and reservations. Calculate and quote appropriate air fares. Name of School: Louis Preston International.
Date Awarded: December 2005. Title: Diploma in Computer Studies. Major Subjects Covered: Microsoft Office (word, Excel, PowerPoint etc.) Name of School: Islamic Institute of Information Technology.