front office manager
helnan international hotels
Total years of experience :22 years, 3 Months
front office manager
at Helnan international hotels
Location: Sharm el Sheikh, Egypt
Company Industry: Hospitality/Tourism/Travel
Job Role: Customer Service
January 2003 - October 2014
At the first of my career before in finished my university i did training in jolie ville sharm el shiekh hotel as accountant then i started my work in tourism field
1- from 2003till 2005 as accountant in domina coral bay resort sharm el sheikh
2-from 2005 till 2006 as accountant in sanfir hotel sharm el sheikh
3-from 2006 till now as supervisor desk in font office in Helana marina sharm (acting front office manager )
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.
front office cashier
i have been worked before as accountant and front office casheir also restaurant casheir
i wroked on opera system micros also i got many skills in computer like(word-excel-windows-internet)
acceptable
acceptable