Solutions Project Manager
King Abdullah University of Science & Technology
Total years of experience :17 years, 4 months
Responsible for the planning, management, coordination and financial control of a portfolio of IT projects, in support of well-defined business strategies and objectives with business owners.
• PMO Setup:
- Reporting to the CIO, established and setup the PMO team in a near Greenfield environment
- Developed and implemented the PMO Methodology (Waterfall and Agile) across the IT organization
- Developed KPI’s, metrics and processes to ensure optimal service delivery
- Institutionalized an effective IT PMO office and provided governance and oversight of all projects
- Ensured that all project plans, schedules and objectives were consistent with those of the overall Program. Anticipated, identified and mitigated risks and escalated issues as appropriate.
- Prepared templates for Project management artifacts such as Project Charter, Requirements document, Risk Register etc.
- Led the development and rollout of the Project Management tracking system using MS Project (for Project Plans) and Microsoft B.I (for reporting dashboard).
• Project Management and Functional Project Managers: Part of my role is to not only manage Projects for Business Areas but to also mentor and manage individual Functional Project Managers across the various Systems team. Multiple training and education sessions were conducted throughout the organization.
• Project Planning & Scheduling: Developed and maintained project plans for projects which ranged from USD 100K to USD 2 Mil.
• Risk & Issue Management: Completion of risk assessments for multiple projects, including preparing and updating risk register
• Resource and Stakeholder Management: Ensuring effective communication between Project Stakeholders and amongst Project team members.
Post-implementation/project reviews: Conducted Lessons learned workshops and Project Benefits captured as part of the Project Closure process
Recruited to setup the Program Financials for the ‘Smarter Better Faster’ program. Reported to Program Manager and accountable for financial monitoring & controlling of program with an approved budget of USD 23 Mil capital funding obtained from Saudi Aramco.
• Budget Management & Cost Control: Designed & Managed the Program/Project Cost Tracking Process. This included Cost Centre/WBS creation, Project forecasting, Resource allocation, Project Actuals and Project Cost reporting.
• Cost Benefit Analysis: Conducted cost-benefit analysis and ROI assessments that were used as the basis for decision-making on proposed I.T. implementation projects.
Promoted to PMO Manager for Australia, New Zealand and Papua New Guinea (PNG) and managed a portfolio of programs and projects across all 3 countries.
• C - Level Management Reporting: Monthly reporting of all in-flight projects (along with proposals) to Investment Decision Board that included Country CEO, CFO, CIO and Program Managers.
• Portfolio Management: Performed in a leadership role in managing a PMO Office across 3 different countries. Managed and maintained individual Country Portfolios using HP PPM tool. Provided a central source for management information reporting by conducting systematic data gathering, information processing, creating performance dashboards and presenting updates to the leadership teams. Participated in OPEX/CAPEX budget planning.
Recruited full time in a hybrid role as a Sr. Business Analyst and Project Manager.
• Project Planning, Scheduling and monitoring: Managed entire project lifecycle of the IT Component of the Systems Transformation & Restructure project for Australia, New Zealand and PNG.
• Business Case preparation & presentation: Prepared and presented Business Cases to the relevant stakeholders and sought approvals accordingly.
Responsibilities
• Managed and updated Member’s account via Acurity Tree and Classic view, as per work orders raised via HP Quality Center.
• Member account analysis on investments and reporting of accurate financial data.
• Validation of system calculations and implementing ledger adjustment to members account where needed.
• Participated in regular, professional and service-focused communication with stakeholders and team members regarding issues and actions arising from support activities.
Achievements
- Completion of assigned tasks within the allocated SLA’s.
- Received appreciation from manager in resolving issues pertaining to member’s Superannuation financial allocation.
Responsibilities
• Developer, Systems Analyst and Project Manager for the Operations Team that supported all Business areas of InsuranceLine both in Melbourne and Sydney.
• Leading and mentoring Developers, Testers and Business Analysts.
• Created and presented Business Requirements document, Functional Requirements document and Technical Specification to both internal and external stakeholders.
• Created Stakeholder Matrix for Business Analysts to assist them in reaching out to the appropriate stakeholders for the requirements gathering activity they were conducting.
• Maintained a high level of stakeholder management and communication.
• Organized and presented roadshows for both internal and external stakeholders outlining the features of Document Management System.
Achievements
• Project Manager for the successful Migration and Development of Electronic Content Management System (HP Product) worth up to USD 3.8 Mil. This included managing developers, Business Analysts and Business End Users.
• Designed and Implemented Batch Processing architecture between InsuranceLine and 3rd party vendor (SEMA- Mail House).
• Designed and developed business solutions aligned with the business objectives.
• Created Test Cases for User Acceptance Testing. Raised, tracked and re-tested defects in HP Quality Centre.
o Implementation and Development of documents using ExtreaM Dialogue
o Testing of document output on Production Xerox Printers
o Co-ordinating with Projects Team for the implementation and deployment of client projects
o Consultation with Business Analyst for requirements gathering
o Ensuring projects completed as per the deadline with minimal errors
o Liaising with clients in regards to job setup and requirements
o Development of customized Pres Scripts as per job specifications
o Weekly Report generation using Crystal Reports
o Co-ordinating with Production to setup jobs and automation for Laser Printing and Intel Mailing
o Production of direct mail reports (through Twins) for Job Lodgement via Australia Post
o Online web support for management team and client
o Investigating and reporting latest products and softwares as per company requirements
Masters in Information Technology
