IT Support
Al Ashi ArtTex Collections
Total years of experience :12 years, 8 months
Assisted customers with product selection based on stated needs, proposed use and
budget.
* Assisted customers in identifying issues and explained solutions to restore service and
functionality.
* Trained and supported end-users with software, hardware and network standards and
use processes.
* Installed, modified and repaired software and hardware to resolve technical issues.
* Removed malware, ransomware and other threats from laptops and desktop systems.
* Patched software and installed new versions to eliminate security problems and protect
data.
* Uploaded new software, that customers use to ease their purchase and issue tickets for
any defect detected on products purchased.
Created presentations and proposals for use in meetings, assisted in bookkeeping and
produced budget reports.
* Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
* Responded to employee questions and requests for information in timely and
knowledgeable fashion.
* Updated employee files with new details such as changes in address or salary levels.
* Scanned documents and saved in database to keep records of essential organizational
information.
* Managed documents by organizing forms, making photocopies, filing records, preparing
correspondence and creating reports.
* Displayed working knowledge of Microsoft Office programs including Word, Excel and
PowerPoint.
* Recorded new hires, transfers, terminations, changes in job classifications and merit
increases to main human resources files.
Pleasantly answered calls for multi-line switchboard for large office and directed callers
to appropriate employees.
* Received packages and mail at front desk and dispersed to correct employees.
* Volunteered to help with special projects, assuming variety of tasks and duties, including
data entry and file sorting.
* Answered telephone calls to field inquiries from clients, vendors and various other
callers seeking information.
* Kept physical files and digitized records organized for easy updating and retrieval by
authorized team members.
* Resolved customer issues quickly and notified Office Assistant immediately when
problems escalated.
Industry: Education
Position held: Computer
Multimedia Management