Organizational Development Manager
Dubai Health Authority (DAHC)
Total years of experience :21 years, 10 Months
• Developed the Department’s processes, strategies, policies & workflows to enhance business performance.
• Lead the organizational change process with a structured methodology, ensure that the change management programs and tools are effectively utilized across the department and advise team leaders on how to use and implement them.
• Successfully placed talents who all passed the probation period and contributed in the department’s success.
• Maintained the work structure by updating job requirements and job descriptions for all positions.
• Developed the organizational and functional chart of the Department to ensure utilizing the workforce efficiently and effectively to achieve the department’s objectives.
• Created E-Surveys and analysed results to measure employee’s engagement and their work satisfaction and discussed with management to improve organizational culture and work environment.
• Transformed a traditional reactive administrative department to a credible, commercially focused, best practice, proactive, value-adding Human Resources function.
• Participated in business strategic workforce planning processes for permanent & outsourced staff to drive desired talent acquisition outcomes now and in the future.
• Worked closely with HR Group and department heads to understand skill gaps and ensuring regional talent strategies are aligned to help close the gaps. Suggested training courses required for talents and coordinated with line managers on their schedules to ensure business operations run smoothly.
• Oversaw the daily HR operations running Payroll, recruitment, training, performance appraisals and Employee Services across the region for all employees (permanent & outsourced).
• Updated Standard Operating Procedures of all HR and Admin activities across the region to enhance processes’ effectives and produce high quality of work within SLA.
Lead, implement and enhance all Human Resources practices, policies and procedures in order to achieve the company strategy, ensure an effective talent management and make HR a real business partner to employees and stakeholders.
Key Accomplishments:
Designed and Implemented Grade and Pay Structures that covers all employees ‘s positions/jobs across the group to enable the organization to communicate the career and pay opportunities available to employees.
Established and Building the HR and Administration Department from scratch by creating policies and procedures of industry standards as well as incorporated forms across the groups.
Recruited Key Members at top positions and increased the manpower in the past 3 years from 180 to 250 employees in UAE while assisted in recruiting more than 100 white and blue collars in KSA.
Saved more than 150, 000 AED as recruitment fees to agencies by headhunting the best calibres and using professional and personal networks.
Reviewed and Re-structured health benefit programs by improving benefits at a minimal cost to the group.
Identified and analysed the training needs on yearly basis to identify key learning and development programs required and to ensure competency gaps are closed.
Introduced HR System (BENEPLE) to employees to systemize the leave process and HR letters requests and to make it online.
Aligned with All Audits requirements from HR & Admin Departments and met the mandatory standards.
Managed a team of 6 (2 HR Assistants, 1 Admin Assistants, 1 PR Manager, 1 PR Assistant Manager and 1 Senior HR Assistant remotely in KSA).
Ensure consistency of application of our HR policies and procedures and initiate changes in line with changing legal requirements
Ensure and implement HR Policies and Procedures in line with Burberry head Office (UK) and contributing actively in HR policies meetings suggesting new methods of works and HR procedures
Advising and coaching managers on people management matters and complying with Employment Law, as well as advising and implementing HR plans
Responsible for the on-boarding” of new hires (“on boarding” being defined as period between acceptance of an offer of employment by a candidate to the end of the probation period) and ensuring the highest level of experience for new joiners.
Ensuring alignment with other HR teams (e.g. those responsible for recruitment and induction training) and constant communication and follow up with the Groups within the Company that the new candidates will join.
Training, coaching and leading the team, and establishing processes, to ensure that Burberry’s on-boarding experience becomes a benchmark of operational excellence.
Train and Educate the new line manager on the Employee Life Cycle and HR process and policies
Educate existing and line manager about the HR global and local Burberry policies, forms and process to support the Employee Life Cycle.
Updating the company’s handbook and policies for the region to be aligned with the labor law in the three countries.
Conduct induction sessions for new joiners explaining HR policies and ensure that policies are well understood by Manager and Non-Manager.
Coordinate and complete all joining formalities for all new recruits and provide necessary information to selected candidates regarding the salary/benefits and ensure that the candidates is briefed with all relevant details before joining
Handle all PRO activities in UAE, Kuwait & Qatar; have weekly meetings with PROs and have an update on visa process/activates
Coordinates with the completion of Performance Appraisal/Performance Review for staff evaluation.
Support on all projects/initiatives within compensation & benefits structure
Handling addition/deleting insurance cards for three countries staff (Qatar, UAE & Kuwait) and update medical/life insurance providers are informed on joiners and leavers on a monthly basis
Coordinate with Medical Insurance companies and ensure employees are briefed on insurance benefits. Assist employees for obtaining approval from insurance companies for emergency treatments
Preparing Full and Final Settlement for leavers and conduct exit interview
Overall responsible for managing the process of off-boarding employees and extending the same level of services to off-boarding (e.g. exit formalities, exit interviews etc, counseling etc.)
Participate in the Employee Relations issues by note taking during Disciplinary / Grievance meetings and issuing the letter related to the outcome of the meetings.
Do investigations and writing notes / emails of the outcome of these investigations
Handling entire payroll process for three countries, UAE, Kuwait & Qatar and payment details - Bank Details
Liaise with staff and Line departments for the payroll, hiring, leaving and ensure flow of activities are smooth
Monthly variable entries to payroll for UAE, Kuwait and Qatar ( Overtime payment as per UAE Labour Law based on RCG records, Incentive payment, loan adjustments, other additions/deductions if required)
Ensure maintenance of databases and filing for all employee data and HR activities updated at all times for easy retrieval and record purpose.
Ensure that 100% of forms are filled before processing any changes/update into SAP
Maintain leave records for all employees and follow up and prepare and coordinate Annual Leave Plan and ensure that leaves are taken according to Burberry Policy.
Ensure that standard letter are created in line with labor law requirements
Perform all necessary calculation/document for resigned staff as per Bank’s policy & UAE applicable Labour Laws.
Perform and facilitate the exit process, including conducting exit interviews for resigned staff.
Review, verify and approve employee resignation/termination/end of services as well as leave records in HRMS.
Assist employees and managers with Employee Self Service (ESS) and process manually for Manager’s transactions.
Provide first level functional support to callers needing assistance with ESS for HR data related transactions.
Run audits to verify data discrepancies between systems and follow-up with recruiters to correct data.
Input appropriate data into the Workday to complete Benefit, Payroll, and Personal or Job data transactions that cannot be completed through ESS.
Process additions/deletions under medical and monthly Ticket Encashment Payment & ensure accurate recovery to insurance company and staff in coordination with Unit Head of Insurance.
Obtain approvals and master updating employee data in HRMS for transfers between branches and Head Office Departments as well as changes in titles or positions.
Following up for performance reports for promoted staff and carry out calculation of promotion, positing on HRMS and distributing to staff and line managers.
Maintains standards. Process management benefits/telephone bills and update the same on the HRMS. Review, check and monitor work output to ensure timely completion of tasks to quality standards.
Updating staff’s information/education/martial status, etc on HRMS to ensure completeness, accuracy and validity of recorded information
Handling 3 & 6 Months performance report for all employees, following up with management and issuing confirmation letters as per Banks & Labour policies.
Coordination and relations with Branch and HO Departments to resolve any enquiry.
Handle employment verifications.
Responsible for the implementation of company’s policies as well as improvement of the work rules.
Accomplishing in selecting suitable applicants for different vacant positions (Secretaries, outsourced staff i.e. Tellers & Call Center Agents) based interviewing methodologies with reference to OPQ results. Conduct telephonic interviews for overseas candidates as and when required.
Provide full detailed information about Bank’s pool of resources through effectively operating IVS (internal Vacancy System). Maintains copies of established staff job descriptions for all business and supporting departments and familiarize self with the same to act effectively in the search and matching process under recruitment requirements.
Administrating the ability test for selected candidates.
Providing administration support to work related to (visa, travel, and ticket) to get the new employee on board
Perform various administrative duties that support the recruitment function
Maintain responsibility for entry, maintenance, and integrity of data in our systems and help with producing report
Facilitate interview and hiring discussions with interviewers and hiring managers. Collect feedback form line managers to initiate necessary steps towards completing the recruitment process and coordinate with candidate for acceptance of offer letter and joining date. Send regret letters to unsuccessful candidates.
Master updating employee data in HRMS for transfers and new employees.
Coordinating with candidates/overseas and local; overseas to book for their tickets and to arrange for their air port pick-up and hotel reservation, and to check for their requirements once they join the company and to give the all necessary details.
Mastering preparation of transfer and change title for employees
Drive offer process - including extending offers, closing candidates, and generating offer letters and appointment memos.
Be the first point of contact for all HR-related queries
Administer HR-related documentation, such as contracts of employment
Ensure the relevant HR database is up to date, accurate and complies with legislation
Assist in the recruitment process
Liaise with recruitment agencies
Set up interviews and issue relevant correspondence
act as the first point of br. Manager's office, administrate all secretarial and office managment work, coordinate between the br. And head office, being the contact point for Br. Staff and outsourced staff over 60 nos. And HR Department. Arranging and scheduleing branch manager's time and work
Business Administration Managing Companies
organization management, Human Resource, Marketing, Effective Communication, Economy Budgeting
