E-Commerce and Technology Senior Manager
Zee Telecom LLC
Total years of experience :15 years, 11 months
•Consistently meeting and exceeding monthly sales target of $150, 000 including rigorously managing my team
•Responsible for building up the company’s e-Commerce business from start by corresponding with appropriate sources
•Responsible for devising communication stream to better manage continuous business growth
•Responsible for researching and choosing appropriate systems/software to enhance business efficiency
•Overseeing the online product catalogue management team at all levels
•Responsible for devising different marketing sources for an exponential business growth
•Responsible for resolving monetary issues or discrepancies with financial institutions involved in the business
•Responsible for communicating with appropriate suppliers in order to maintain constant inventory flow for all running products
•Managing key accounts of domestic and international corporate companies buying products in bulk
•Constant monitoring of security systems in place to prevent fraudulent activities in online transactions
•Managing the online order processing team to limit sending wrong orders to clients/customers
•Responsible for communicating with logistics partners to ensure order deliveries in due course
•Developing business partnership with companies alike on a mutual level
•Driving negotiation and re-negotiation of contracts or agreements
•Managing the customer support team to ensure quality services to clients
•Facilitating attractive product bundling to keep sales at all-time high
•Attending conferences & expo events to acquire more business development ideas. Most recent event attended being the 24th annual HDI World Conference & Expo 2014 in Kissimmee, Florida, USA and The E-Commerce Trade Show 2014, Dubai, UAE
•Organizing social networking events for individuals wanting to connect with other professionals in a more proactive & fun environment
•Responsible for marketing the event in all forms
•Liaising with boat owners for rental negotiations
•Co-ordinate logistics and procurement of all necessary materials in terms of entertainment, security, food, drinks, etc
•Overseeing the well being of clients and cater to their needs
•Organized social networking event for aviation industry leaders with an agenda to push for aviation development in the GCC region
•Liaised with Burj Al Arab to secure venue
•Responsible for marketing the event to relevant industry leaders
•Dealt with event sponsorship matters
•Consistently managed attendees inquiries both local and international
•Responsible for coordinating logistics of all necessary materials such as audio visual materials, speaker’s requirements etc
•Secured appropriate extras such as hostesses, photographer, videographer, etc for smooth running of the event
•Helped in completing Etisalat eHealth Solution Survey Project
•Helped in completing DU Project on ICT Services for different Verticals
•Developed presentation deliverables for the Samsung DSC Camera across the GCC
•Helped Hi-Tech companies in gathering data as requested
•Created in-depth analysis on assigned technology projects
•Reported directly to the Research Manager
•Paid competent attention to market trends
•Organizing relevant meetings for the team
•Made competent research on assignments
•Updated the Publishing CRM on a regular basis
•Helped train fellow colleagues
•Distributed tasks amongst fellow team members as needed
•Reported directly to the head of department
•Paid competent attention to details
•Acquired credible telephone etiquettes
•Pitched potential clients for advertising opportunity as required via the telephone and emails
•Conducted market research
•Made regular calls and visits to clients in order to gather precise requirements
•Provided Human Resource department with administrative support
•Screened phone calls, scheduled interviews, researched the internet for potential candidates, scanned resumes, and maintained employee records in the database
•Helped manage recruitment of key position employees for the company including junior and senior executives
•Populated Sales Force CRM Database with customer information
•Conducted business project analysis and developed relevant solutions
•Communicated with companies in Mexico and UAE via phone calls, emails and Skype
•Networked Mexican companies with UAE based companies through meeting arrangements to promote business relations
•Reported directly to the Head of department
•Welcomed and Trained new staffs accepted into the department
•Monitored projects with Customer Relationship Management(CRM)
Some Relevant Coursework •Programming with C# and Java •Data Networks I and II •Business Communications •Network and Information Security •Principles of Management •Website Design and Management •Business Statistics •Data Modeling with SQL 2008 •Human Resource Management •Project Management •Discrete Mathematical Structures for IT •Linux Network OS I and II