Waleed Hassan khalil mansour, IT/Help Disk/Technical Support

Waleed Hassan khalil mansour

IT/Help Disk/Technical Support

ALTAWBA TRAVEL

Location
Egypt
Education
Bachelor's degree, B.Sc. in composition of the information Systems 2005
Experience
19 years, 10 months

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Work Experience

Total years of experience :19 years, 10 months

IT/Help Disk/Technical Support at ALTAWBA TRAVEL
  • Qatar - Doha
  • My current job since March 2013

Work my duties functional review hardware problems faced by staff
Work to provide all the convenience of staff from the ease of navigation on the devices available to each employee according to the instructions functional and easy exchange of information between branches and Trouble from anywhere by logging by contacting server center main solve the problem immediately and work to protect the data on the entity or organization that I work out Using private Server and lack of protection of information security breach and maintenance of all equipment in work schedules or other, but by the laws of the agreed work and work on Server connectivity between branches a ISA/Domain/Antivirus
المسؤول عن صيانة ومتابعة اعطال اجهزة الكمبيوتر والشبكات المتصلة ببعضها وربط المعلومات بالفروع الأخرى
وتسطيب البرامج الخاصة بالعمل وحماية البيانات وحل المشكلات بسرعة قصوى لعدم تعطيل الموظفين عن العمل

IT/Help Disk/Technical Support at Public administration for automating payroll ATM in the Ministry of Agriculture in Dokki
  • Egypt
  • August 2005 to March 2013

• Eight years of experience as an IT in the ATM card in public administration for automating payroll of the Ministry of Agriculture with Banque Misr and Banque Cairo and the Bank for Development and Agricultural Credit. Full Time at morning

I.T Technical Support at 4S for software & solutions
  • Egypt
  • February 2006 to March 2012

Technical Support/Help Disk /4S work 6.5 years, and until March 23, 2012. Full time The evening
ISA+Antivirus+DF+Domain
Hardwear+Softwear+Maintenance All

IT/Technical Support/Help Disk at Cairo net
  • Egypt - Cairo
  • May 2004 to November 2005

•One Year Working as Help Disk in a company Cairo net. Part time The evening
Responsible for the maintenance and follow-up malfunction computers and networks connected to each other and link information other branches
And terracing work programs and data protection and problem-solving at a maximum speed of non-disabled employees for work
المسؤول عن صيانة ومتابعة اعطال اجهزة الكمبيوتر والشبكات المتصلة ببعضها وربط المعلومات بالفروع الأخرى
وتسطيب البرامج الخاصة بالعمل وحماية البيانات وحل المشكلات بسرعة قصوى لعدم تعطيل الموظفين عن العمل

Education

Bachelor's degree, B.Sc. in composition of the information Systems 2005
  • at Bachelor in Management Information Systems (Business Administration) technical networks
  • August 2005

وصف الدراسة ليس كما امارس عملى الآن ولكن هناك ارتباط طفيف وليس بالكثير ولكنى تعلمت من حبى لهذا المجال

Specialties & Skills

Technical Services
Internet Services
Technical Support
Help Desk Management
English
Implementing and Supporting Microsoft Windows W7-XP(All Versions)
Technical Support
Good Listening
Good Speaking
I Have Driver's license
Server_ISA+Antivirus+Active directory+Domain (With_Hardwear+Softwear+Maintenance All

Languages

Arabic
Expert
English
Intermediate

Memberships

GIG Group
  • Director of the Office of the Chairman of the Board of Project Management
  • August 2005

Training and Certifications

Server_ISA+Antivirus+Active directory+Domain (Certificate)
Date Attended:
March 2013
Valid Until:
October 2013
ICDL (Certificate)
Date Attended:
December 2008
Valid Until:
February 2009
Business aviation and tourism companies and travel booking Dzakr (Certificate)
Date Attended:
September 2004
Valid Until:
December 2004
I.T (Certificate)
Date Attended:
May 2005
Valid Until:
January 2006
MCITP (Certificate)
Date Attended:
September 2009
Valid Until:
February 2010