Project Manager, Senior
Freelance
Total years of experience :23 years, 3 Months
Freelance Solutions Offering/Projects, Cairo, Egypt
Project Initiation & Offering:
• Customer Requirements Gathering & Maintaining Customer Relations
• Solution Validation & Project Execution
Technology Solutions:
• Virtualization (Server, Applications, VDI)
• Datacenters Consolidation via High Converged Infrastructure concept (Nutanix & VCE)
• Network Security \[Firewalls, IDS & IPS, Compliance (ISO & PCI)\]
Project Execution:
• Resource Management \[HR & H / SW Delivery\]
• WBS & Milestones Delivery
• Account Management \[Invoicing & Payments\]
• Risk Identification & Mitigation
• SLAs / OLAs / KPIs
Main Responsibilities:
• Ensure that the appropriate governance in place to manage programme and projects
• Identify and prioritize strategic initiatives ensuring alignment with corporate strategic plan
• Drive effective coordination through an informed, knowledgeable grasp of issues at project, programme and strategic levels
• Facilitate flexibility in resource assignments through prompt and effective communication
• Quality monitoring and enforcement of standards
• Manage stakeholder expectations
• Establish escalation policies and procedures to ensure
risks are handled at appropriate level
• Communicate progress on a weekly basis to the PLC
Working Group and monthly to PLC steering committee
• Ensure post-launch benefit realization for all strategic
products
• Make certain that executive decision making is based
on accurate information
Main Responsibilities:
• Develop and consolidate project proposals for the
development, upgrade and deployment of Access
Network equipment and/or systems.
• Perform cost analysis with respect to various vendors
and implementation solutions for optimized rollout.
• Prepare, submit and monitor yearly CWP budget and
generate monthly updates.
• Procurement planning and raising CEARs and
following up PO deliveries to ensure optimized stocks
for all AND equipment including (OLT, ONT and IADs)
• Guide the installation, testing, accepting and
commissioning of respective Access Network
equipment to ensure compliance of all projects to
standards and guidelines.
• Provide professional guidance and support to
subordinates in carrying out the assigned functions
and carrying out required PMS analysis.
• Offer mobile backhaul solutions via (GPON, Metro
1000, Packet Band Modems, Active Ethernet & SDH)
for BTSs, Node 'B's & LTE.
• Successfully managed Etisalat's pilot project for 100%
fiber connectivity to homes within Abu Dhabi & other
emirates.
• Was a member of a team to design and implement the
complete solution for Fiber Optics & Mobile coverage
in Burj Khalifa in Dubai
Main Responsibilities:
• Responding to all Customer Correspondence received
by the Company Directors, CEO and Press Office.
• Analyzing complaints and investigating where
necessary to determine the most appropriate course of
action.
• Liaising with Network Account Managers and CPW
Directors & Heads of Department to ensure required
actions are taken and solutions are communicated
back to the customer.
• Ensuring customer communication is accurate and
tailored in the appropriate manner and track progress
on outstanding issues.
• Collating and investigating root causes of complaints,
to develop internal processes and promote customer
delight.
Major Accounts:
• OTELO, OFCOM, Trading Standards
• O2 Ltd - UK.
Main Responsibilities:
• Responsible for all client communications and conflict
resolution.
• Review all major deliverable to ensure quality
standards and client expectations are met.
• Ensure that client issues are dealt with in an efficient
manner and escalate any problems that may arise.
• Ensure that all processes and procedures are
completed and quality standards are met.
• Understand company capabilities and services, and
effectively communicate all offerings to the client
• Inspecting representatives' Schedule Compliance.
• Conduct Side-by-Side Monitoring sessions.
• Talk to Upset Customers and ensure that all their
escalation had been resolved and that the customers'
expectations had been met if not exceeded.
Main Responsibilities:
• Promote and sell products or services to clients and customers.
Maintain contacts and build lasting relationships based on trust and integrity.
• Identify the needs of a customer and provide an opportunity for those needs to be met through the purchase of a product or a service.
• Make sure that the customer feels confident and proud of his purchase
Main Responsibilities:
• Defend technical & commercial offers submitted to customers.
• Prepare offers for GSM Networks
• Participate in the elaboration of technical & commercial strategies in order to differentiate the offers from the competitors' offers.
• Proactively scope the technical solution required to address customer requirements, assess customers' met and unmet needs, and recommend solutions that optimize value for both the customer and the firm
Major Accounts:
• ORASCOM Telecom Algeria & Tunisia
• Mobinil Egypt.
• 10/00 - 03/01, Engineer, Procurement Dept. (EOIP) R & D company - Cairo, Engineering Office for Integrated Projects.
• 05/00- 08/00, Barkouky Telecom \[BTC Telecom\] S.A.E, Cairo
Project Department ( DECT study & implementations & Fire Alarm Systems tenders)
• 05/99 - 08/99, System Engineering Of Egypt \[SEE\], Cairo
Technical Department (Computer Networks)
• B.Sc. in Electronics & Telecommunications Engineering, Higher Technological Institute, Cairo, Egypt. September 2000 • Graduation Project Study of the cellular concept & determination of the radio channel parameters and propagation conditions.