Total Years of Experience: 6 Years, 0 Months
November 2013
To September 2017
IT helpdesk and technical support
at SANA co. for computer, electronics and trade
Location :
Egypt - Tanta
- Act as a point of contact for phone calls and emails from staff regarding IT issues and queries.
- First level support troubleshooting of IT related problems for devices such as laptops, PCs and printers (software - hardware).
- Troubleshoot basic network issues and also can develop and maintain it to optimize performance.
- Provides state report to the management as required.
- Install and configure appropriate software and related devices .
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- First level support troubleshooting of IT related problems for devices such as laptops, PCs and printers (software - hardware).
- Troubleshoot basic network issues and also can develop and maintain it to optimize performance.
- Provides state report to the management as required.
- Install and configure appropriate software and related devices .
- Provide orientation and guidance to users on how to operate new software and computer equipment.
January 2012
To November 2013
IT helpdesk Support
at MR NORTON co
Location :
Egypt
- Act as a point of contact for phone calls and emails from staff regarding IT issues and queries.
- First level support troubleshooting of IT related problems for devices such as laptops, PCs and printers (software - hardware).
- Troubleshoot basic network issues and also can develop and maintain it to optimize performance.
- Provides state report to the management as required.
- Install and configure appropriate software and related devices .
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- First level support troubleshooting of IT related problems for devices such as laptops, PCs and printers (software - hardware).
- Troubleshoot basic network issues and also can develop and maintain it to optimize performance.
- Provides state report to the management as required.
- Install and configure appropriate software and related devices .
- Provide orientation and guidance to users on how to operate new software and computer equipment.
October 2011
To December 2011
IT helpdesk Support
at Coca-Cola co
Location :
Egypt - Suez
- Act as a point of contact for phone calls and emails from staff regarding IT issues and queries.
- First level support troubleshooting of IT related problems for devices such as laptops, PCs and printers (software - hardware).
- Troubleshoot basic network issues and also can develop and maintain it to optimize performance.
- Escalate unresolved issues to 2nd level support team.
- Provides state report to the management as required.
- Install and configure appropriate software and related devices .
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- First level support troubleshooting of IT related problems for devices such as laptops, PCs and printers (software - hardware).
- Troubleshoot basic network issues and also can develop and maintain it to optimize performance.
- Escalate unresolved issues to 2nd level support team.
- Provides state report to the management as required.
- Install and configure appropriate software and related devices .
- Provide orientation and guidance to users on how to operate new software and computer equipment.
Share on Facebook
Share on Twitter
Share Via Email