Division Vice President
United Technology Holding
Total years of experience :28 years, 3 Months
• Leading the UTH Division and all subsidiary companies: ITQAN, Advanced Technology Consultancy, Digital Okta, Ibtikar Education, ITWorx Egypt, Second Step Development UAE, Second Step Development Jordan.
• Leading the centralized functions under the division: Procurement, HR, Legal, IT Shared Services, Operations and PMO.
• Overlooking all the holding strategy, financial budgets, business development forecast & pipeline, structure & manpower and KPIs.
• Establishing the Procedures, workflows and processes across all Companies
• Leading a UAE Solution Provider Organization with over 200 employees and increasing Revenue and Order Booking by 57+% .
• Leading Finance, Procurement, HR, Contract, Sales, PMO, Software Development, Infrastructure, Self Service Transformation Solutions, ELV, 24X7 Support Centers and establishing the road map to achieve a five year organizational growth plan
• Expanding the organization across Pakistan and Egypt as well as enhance our operations across all Emirates.
WALID ELSAIKALI
• Establishing the Procedures, workflows and processes across all divisions.
• Leading a UAE System Integrator organization with over 400 employees and setting up the strategic goals and directional roadmap
• Accountable for 400+M yearly in organizational revenue recognition, Sales targets and managing the financials AR, BG, Revenue recognition, P&L, Invoicing.
• Leading Sales, Bid Management, Marketing, PMO, Infrastructure, Data Center, Application, Cyber and Physical Security, Optical Networks, Smart AV, IT Service Management, Quality, Procurement, Finance, HR and Contract departments.
• Transformation of the organization to be a leader in the latest IT trends with a portfolio of over 44 certified Partnerships
• Heading PMO, Infrastructure, Data Center, Application, Business Operations, Security, Quality, Solution Architecting, and Service Management departments.
• Managing the delivery operation and providing strategic direction to secure continuity and excellence.
• Leading a Managed Services contract with over 250 employees and prime consultant to the customers executive management.
• Managing all aspects of contractual renewals, negotiations and closure of AED 300+M
• Managing P&L and KPIs, providing direction and corrective actions to ensure Transformation Projects and Deliverables are being met.
• Developing and executing overall IT strategy for the organization.
• Translating key strategic goals into stages and information technology roadmaps.
• Managed the Shared Services department that caters to servicing 17 sister companies, which includes service desk, field engineers, solution architects and sales coordinators.
• Insuring all departments and teams are maintaining and following our ISO standards: ISO 27K, ISO 20K, ISO 9K.
• Create and continually update procedures to improve process. Work with department heads and staff team to develop standardized Processes & Procedures related to Project Management.
• Serve on the IT Steering Committee, Technology Review Board, and Project Work Groups for portfolio and project governance.
• Manage a team of Project Managers, overlook daily operation and provide problem-solving solutions and techniques.
• Manage project budget and determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for each project.
• Championed the development and implementation of a gated product development process for new product lines that significantly improved customer satisfaction and reduced time to market by 40% .
• Developed an efficient and cost-effective process to launch new accounts of multiple high technology products concurrently, while incorporating the voice of customer.
• Worked with all major retailers on planning and execution of deployments Wal-Mart, Target, CVS, BestBuy, Rite Aid, Walgreens, etc
• Managed and coordinated with new customers the creation and launch of new fulfillment checkout sites utilizing internal e-commerce, resulting in anticipated $4 million revenue in new business.
• Provided work leadership and supervision for technical service and Call Center engineers on existing and new products and implemented process improvements and cost reduction.
• Responsible for working independently on design and development of electronic and digital projects of displacement and liquid level.
• Met or exceeded established specifications and project goals.
• Troubleshot and analyzed technical problems and recommended solutions that were implemented.
• Improved product cost effectiveness, performance, and installation.
• Assured that adequate technical documentation was available for products.
• Ensured project deadlines and budgets were being met.
• Performed network analysis, problem isolation and management for customer various WAN protocols: ISDN, ATM, Frame Relay, SMDS and Frame over ATM. The job required thorough knowledge of various Routers and Switches: Cisco, Baynetwork, Newbridge, Cascade and Ascend.
• Maintained customer networks and satisfaction at all times.
• Troubleshot defects in networks or customers equipment and followed the proper procedures in bringing those networks up.
• Analyzed computer system boards.
• Troubleshot defects using electric logic design and digital equipments.
• Prevented system functional fallouts.
• Implementing final test sequence on the IBM 486SLC cougar system boards.