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Walid Mazen, Assistant manager in charge of front office manager

Walid Mazen

Assistant manager in charge of front office manager

Helnan International Hotels

Location
Egypt - Cairo
Education
Bachelor's degree, B.A degree
Experience
24 years, 3 months

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Work Experience

Total years of experience :24 years, 3 months

Assistant manager in charge of front office manager at Helnan International Hotels
  • Egypt - Cairo
  • My current job since January 2000

- Serves as the Hotel Manager on Duty and overseas all hotel operations.
- Ensure the highest levels of hospitality and service are provided.
- Represents hotel management in resolving any guest or hotel related situation.
- Manages the flow of questions and directs guests within the lobby.
- Handles the tracking of service issues

Education

Bachelor's degree, B.A degree
  • at Faculty of Al Alsun / Ain shams University
  • May 1986

Specialties & Skills

Overseas
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Front Office
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Hospitality
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Hotel Management
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Opera
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opera system
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opera system
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guest eye contact
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Handling guest complaint
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Languages

English
Expert
Italian
Expert
Arabic
Expert

Training and Certifications

• The professional development program for hospitality managers (Training)
Training Institute:
Ministry of Tourism, the Egyptian Tourism Federation and International Development Ireland IDI Decem
Date Attended:
March 2008
Duration:
24 hours

Hobbies

  • reading books-listening to music